Account Manager

6 days, 15 hours ago
Full-time
Senior
Customer and Technical Support
3E

3E

3E is a trusted global provider of chemical, regulatory, and compliance information services, delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. With ove...

Professional Services
251-1K
Founded 1988

Description

  • Manage a portfolio of accounts from post-sale handoff through renewal, retention, and expansion.
  • Develop a deep understanding of customer priorities, business goals, and organizational dynamics.
  • Monitor renewal timing, account value, usage trends, support activity, and risk indicators to protect and grow the book of business.
  • Partner with customers to increase product adoption, engagement, and integration into their workflows.
  • Identify upsell and cross-sell opportunities by expanding stakeholder relationships and uncovering emerging needs.
  • Advocate internally for customers by coordinating with support, product, engineering, regulatory, and commercial teams.
  • Collaborate with Customer Success and Business Development to drive adoption and advance cross-sell opportunities.
  • Lead renewal cycles, pricing adjustments, expansion planning, and forecasting with accurate pipeline visibility.
  • Leverage account data, customer insights, and AI tools to prepare for conversations and identify growth opportunities.
  • Share market feedback and customer insights to inform product direction and go-to-market strategy.

Requirements

  • 5+ years of experience in account management and customer growth within B2B SaaS, DaaS, information services, or subscription-based businesses.
  • Experience managing mid-market or enterprise customers in software, data, regulatory, EHS, compliance, or related industries is preferred.
  • Demonstrated success with retention, renewals, expansion, and revenue growth within an existing book of business.
  • A proactive, hunter-oriented mindset with experience building relationships beyond initial contacts and identifying new growth opportunities.
  • Experience navigating complex accounts, multiple stakeholders, and consultative sales cycles.
  • Strong business judgment and analytical thinking, with the ability to prioritize accounts using data such as contract value, renewal timing, customer health, and usage signals.
  • Ability to work in a fast-paced, evolving environment with multiple priorities and initiatives in motion.
  • Strong communication and collaboration skills across commercial, product, support, and customer success teams.
  • Comfort using tools such as Salesforce, LinkedIn Sales Navigator, Gong, ChatGPT, Copilot, or similar platforms.
  • Willingness to use AI in the workflow and ability to travel approximately 15% for customer meetings and internal collaboration.

Benefits

  • Competitive compensation package with a market-leading incentive plan.
  • Uncapped commission structure and estimated OTE of $130,000-$170,000.
  • Possible performance-based incentive and/or equity, depending on role eligibility.
  • Health, dental, and vision insurance.
  • Life insurance and disability coverage.
  • Open PTO and parental leave.
  • 401(k) plan with company matching.
  • Employee assistance program and voluntary supplemental benefits, including accident, hospital indemnity, and critical illness coverage.

Interested in this position?

Apply directly on the company website

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