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Strategic Account Manager

39 minutes ago
United States
Full-time
Senior
Account Manager
Sales and Business Development
Generative AI
Apply Now
15Five

15Five

15Five offers a continuous performance management platform that enhances employee engagement and productivity through integrated tools for feedback, objective tracking, and recognition, enabling managers to foster open communication and address workpla...

Professional Services
11-50
Founded 2011
$94M raised
View All Jobs 7

Description

  • Own the end-to-end renewal and expansion lifecycle across a defined strategic account portfolio.
  • Develop account-level renewal readiness and expansion strategies based on customer outcomes, adoption milestones, and business priorities.
  • Build and maintain multi-threaded relationships with customer stakeholders, including executive sponsors.
  • Generate and progress qualified expansion pipeline through value-based selling and proactive opportunity identification.
  • Lead coordinated team-selling efforts to close complex renewal and expansion deals.
  • Maintain accurate renewal and expansion forecasts, pipeline management, and opportunity stage progression.
  • Identify renewal risks, budget changes, competitive threats, and organizational shifts, and create mitigation and save plans.
  • Partner with Customer Experience, Professional Services, Support, Product, and Executive Sponsors to drive coordinated customer outcomes.
  • Capture customer feedback, market insights, and adoption trends to inform internal strategy and product priorities.
  • Contribute to scalable best practices that improve renewal readiness and expansion effectiveness across the team.

Requirements

  • Proven success owning and growing strategic accounts with significant ARR responsibility.
  • History of consistently exceeding renewal and expansion targets.
  • Executive presence and consultative selling skills with the ability to influence C-suite stakeholders.
  • Strong commercial acumen, including negotiation strategy, deal structuring, and long-cycle opportunity management.
  • Exceptional forecasting discipline, pipeline rigor, and CRM hygiene.
  • Strong data-centric mindset with the ability to use analytics and performance signals to guide prioritization.
  • Adaptability in dynamic, fast-changing environments and comfort operating through ambiguity.
  • Interest in leveraging and evolving an AI-powered GTM stack to improve renewal predictability and commercial execution.
  • Experience thriving in startup environments and helping build and scale long-term company growth.
  • Authorization to work in the United States and ability to complete employment eligibility verification upon hire.

Benefits

  • $118,000 - $155,000 annual salary range.
  • Medical, dental, and vision coverage with a 15Five cost subsidy.
  • Employer-paid Short-Term Disability, Long-Term Disability, and Term Life insurance.
  • Family planning support with enhanced medical plans and consultation programs.
  • Access to mental health and wellness resources, including an inclusive benefits stipend.
  • Flexible Time Off Program, paid company holidays, and generous paid leave for new parents.
  • Sabbatical program and military leave.
  • 401(k) with 4% matching after 6 months.
  • Remote work.

Interested in this position?

Apply directly on the company website

Apply Now

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