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Customer Success Manager

6 days, 2 hours ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Zum

Zum

Zum is the industry leader in student transportation, providing safe, reliable, and sustainable solutions for school districts through innovative technology and electric fleets.

Road & Rail
51-250
$201M raised
View All Jobs 6

Description

  • Manage inbound charter requests from new and established customers, primarily via email and occasionally by phone.
  • Support multiple Account Executives with charter request coordination and communication.
  • Use Google Suite to organize and track charter-related communications and workflows.
  • Learn and use Zūm’s admin and charter portals to support the booking process.
  • Own the booking process from initial quote generation through final trip booking and yard assignment confirmation.
  • Coordinate with operations and service locations to confirm fleet availability and secure bookings.
  • Collaborate with multiple internal departments to ensure smooth charter service execution.
  • Maintain accuracy and quality while handling a high volume of time-sensitive requests.
  • Support multiple communication channels, including phone, chat, and email.
  • Adapt to changing procedures and policies with a coachable, learn-it-all mindset.

Requirements

  • 1-2+ years of administrative or sales support experience.
  • 1-2+ years of logistics experience preferred.
  • Exceptional written and verbal communication skills.
  • Proficiency with Google Suite, including Gmail, Google Docs, and Google Sheets.
  • Willingness and ability to quickly learn and use Zūm’s admin and charter website.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Detail-oriented mindset with a focus on processing charter requests accurately.
  • Ability to work effectively in a team and cross-collaborate with different departments.
  • Comfort with handling a high volume of requests and repetitive tasks.
  • Experience in the charter or transportation industry is a plus but not required.

Benefits

  • $65,000 - $95,000 annual base salary range.
  • Additional compensation may include equity or commissions.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Holidays and vacation time.
  • Wellness benefits.
  • Remote work in the USA.

Interested in this position?

Apply directly on the company website

Apply Now

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