Customer Success Manager

2 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Zeta Global

Zeta Global

Zeta Global provides an AI-powered marketing cloud that enables enterprises to acquire, grow, and retain customers through precision marketing, leveraging data science, advanced analytics, and machine learning to create optimized customer experiences.

Media
1K-5K
Founded 2007

Description

  • Own and maintain strong relationships with a portfolio of client accounts to support success through upsells, cross-sells, renewals, and account growth.
  • Serve as the primary point of contact for client communications, campaign execution, and strategic recommendations.
  • Develop and manage client growth plans with milestones, testing initiatives, and expansion opportunities.
  • Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to recommend improvements that drive performance, creative enhancements, and revenue growth.
  • Identify and execute growth opportunities by building tailored strategic plans for each customer to exceed quarterly and annual goals.
  • Use KPI and goal-setting knowledge to proactively recommend optimizations that maximize performance.
  • Lead client meetings, including weekly status updates and Quarterly Business Reviews, and ensure action items are documented and completed.
  • Build working knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
  • Maintain clear documentation of processes, timelines, and deliverables across assigned accounts.
  • Collaborate cross-functionally with Operations, Analytics, Product, and Client Success Leadership to support seamless campaign launches and long-term expansion strategies.

Requirements

  • 2-3 years of experience in digital advertising, marketing, or client services.
  • Strong client management and communication skills, with confidence leading data-driven conversations.
  • Highly organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced environment.
  • Comfortable working cross-functionally with technical and non-technical teams.
  • Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
  • Experience with campaign management tools, platforms, or reporting systems is a plus.
  • Self-starter with a collaborative attitude and eagerness to learn and contribute.
  • Willingness to travel as needed.

Benefits

  • Unlimited PTO.
  • Excellent medical, dental, and vision coverage.
  • Employee equity.
  • Employee discounts.
  • Virtual wellness classes.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager, Technical Success

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a remote Manager, Technical Success Management in Germany to lead a team focused on customer success, retention, and adoption of its Zero Trust platform.

AWS Azure Cybersecurity GCP
29 minutes ago

Customer Adoption Manager

G-P/Globalization Partners 1K-5K Professional Services

G-P is hiring a Customer Adoption Manager to lead post-sales onboarding, customer handovers, and early adoption efforts for its global SaaS platform.

Salesforce
45 minutes ago

Customer Success Manager, AI Security

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is hiring a Senior Customer Success Manager, AI Security to manage enterprise customers for its AI Security platform and drive adoption, renewals, and expansion in a cloud-delivered security environment.

Cybersecurity LLM SIEM
52 minutes ago

Customer Success Retention& Key Accounts Manager

Booksy 251-1K Diversified Consumer Services

Booksy is seeking a Customer Success Retention & Key Accounts Manager to lead regional retention and high-value customer management across Western Europe, overseeing team leaders and driving churn reduction and customer growth for beauty and wellness businesses.

1 hour, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers