RemoteLeaf Logo
Log in Sign up

ServiceNow FSM Architect

11 hours, 17 minutes ago
United States, Canada
Full-time
Senior
Sales Engineer
Software Development
CRM ERP IoT REST API
Apply Now
Zaelab

Zaelab

Zaelab is a premier B2B commerce consultancy specializing in modern and innovative solutions. They excel in Salesforce Commerce Cloud, SAP Commerce Cloud, and commercetools, helping enterprises enhance digital commerce experiences and drive profitabili...

Professional Services
51-250
Founded 2010
View All Jobs 12

Description

  • Lead end-to-end ServiceNow FSM implementations from discovery through deployment.
  • Design scalable FSM solutions that prioritize out-of-the-box ServiceNow capabilities.
  • Facilitate client workshops to gather requirements and translate business needs into technical solutions.
  • Provide technical leadership to development teams throughout project delivery.
  • Review solution designs, configurations, integrations, and customizations to ensure quality and scalability.
  • Partner with project managers to estimate effort, identify risks, and support successful delivery.
  • Lead pre-sales activities including discovery sessions, solution demonstrations, architecture discussions, scoping, estimation, and Statement of Work creation.
  • Act as a trusted advisor to clients during implementation and ongoing platform evolution.
  • Mentor junior consultants and developers on ServiceNow FSM best practices.

Requirements

  • 7+ years of ServiceNow implementation experience.
  • Deep hands-on expertise with ServiceNow Field Service Management (FSM).
  • Experience designing and implementing enterprise-scale FSM solutions.
  • Strong understanding of Work Orders, Work Order Tasks, Scheduling & Dispatch, Dispatcher Workspace, Mobile Agent, Service Territories, Skills Management, Resource Scheduling, Asset Management, and CSDM/CMDB.
  • Experience integrating ServiceNow with ERP, CRM, IoT, GIS, or third-party scheduling platforms.
  • Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, and Service Catalog.
  • Proven experience leading workshops and engaging directly with executive and business stakeholders.
  • Experience creating project estimates, solution designs, and Statements of Work.
  • Excellent communication and consulting skills.
  • Certified System Administrator (CSA), Certified Implementation Specialist – Field Service Management (CIS-FSM), Certified Application Developer (CAD), or Certified Technical Architect (CTA)/Certified Master Architect preferred.

Benefits

  • Unlimited Vacation/PTO.
  • Full health benefits and 401k fixed percentage plan in the USA, or RRSP in Canada.
  • Fully remote and distributed teams.
  • Paid parental leave.
  • Ongoing training and education opportunities.
  • 0% bureaucracy culture focused on responsibilities rather than title.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Oasis Security

Sales Engineering Team Lead - Northwest

Oasis Security 51-200 computer & network security

Oasis Security is hiring a Team Lead of Sales Engineering to build and scale its technical sales function while supporting enterprise customers during a period of rapid growth.

United States Full-time Lead Sales Engineer Sales Manager
10 hours, 17 minutes ago
MinIO

Senior Technical Marketing Engineer

MinIO 51-250 Internet Software & Services

MinIO is hiring a Senior Technical Marketing Engineer to create and validate the technical evidence, demos, and content that help enterprise AI and analytics buyers evaluate its object storage platform.

United States Full-time Senior Sales Engineer
Kubernetes Linux
10 hours, 17 minutes ago
Oasis Security

Sales Engineering Team Lead - Southwest

Oasis Security 51-200 computer & network security

Oasis Security is hiring a Team Lead of Sales Engineering to build and scale its technical sales function, lead a growing team of Solution Engineers, and support major enterprise accounts during a period of hyper-growth.

United States Full-time Senior Sales Engineer Sales Manager
10 hours, 17 minutes ago
New Era Technology US

Solutions Architect (Datacenter and Cloud Infrastructure)

New Era Technology US 1K-5K IT Services

New Era Technology is hiring a remote Cloud and onPrem Data Center Architect to design and implement enterprise cloud, networking, and disaster recovery solutions for customers.

Anywhere Full-time Lead Solutions Architect
$150k-$190k
AWS Azure Cisco Network Security
10 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers