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ServiceNow FSM Architect

2 weeks, 6 days ago
United States, Canada
Full-time
Senior
Sales Engineer
Software Development
CRM ERP IoT REST API
Apply Now
Zaelab

Zaelab

Zaelab is a premier B2B commerce consultancy specializing in modern and innovative solutions. They excel in Salesforce Commerce Cloud, SAP Commerce Cloud, and commercetools, helping enterprises enhance digital commerce experiences and drive profitabili...

Professional Services
51-250
Founded 2010
View All Jobs 15

Description

  • Lead end-to-end ServiceNow FSM implementations from discovery through deployment.
  • Design scalable FSM solutions that prioritize out-of-the-box ServiceNow capabilities.
  • Facilitate client workshops to gather requirements and translate business needs into technical solutions.
  • Provide technical leadership to development teams throughout project delivery.
  • Review solution designs, configurations, integrations, and customizations to ensure quality and scalability.
  • Partner with project managers to estimate effort, identify risks, and support successful delivery.
  • Lead pre-sales activities including discovery sessions, solution demonstrations, architecture discussions, scoping, estimation, and Statement of Work creation.
  • Act as a trusted advisor to clients during implementation and ongoing platform evolution.
  • Mentor junior consultants and developers on ServiceNow FSM best practices.

Requirements

  • 7+ years of ServiceNow implementation experience.
  • Deep hands-on expertise with ServiceNow Field Service Management (FSM).
  • Experience designing and implementing enterprise-scale FSM solutions.
  • Strong understanding of Work Orders, Work Order Tasks, Scheduling & Dispatch, Dispatcher Workspace, Mobile Agent, Service Territories, Skills Management, Resource Scheduling, Asset Management, and CSDM/CMDB.
  • Experience integrating ServiceNow with ERP, CRM, IoT, GIS, or third-party scheduling platforms.
  • Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, and Service Catalog.
  • Proven experience leading workshops and engaging directly with executive and business stakeholders.
  • Experience creating project estimates, solution designs, and Statements of Work.
  • Excellent communication and consulting skills.
  • Certified System Administrator (CSA), Certified Implementation Specialist – Field Service Management (CIS-FSM), Certified Application Developer (CAD), or Certified Technical Architect (CTA)/Certified Master Architect preferred.

Benefits

  • Unlimited Vacation/PTO.
  • Full health benefits and 401k fixed percentage plan in the USA, or RRSP in Canada.
  • Fully remote and distributed teams.
  • Paid parental leave.
  • Ongoing training and education opportunities.
  • 0% bureaucracy culture focused on responsibilities rather than title.

Interested in this position?

Apply directly on the company website

Apply Now

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