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Technical Account Manager

3 weeks, 6 days ago
Mexico, Argentina, Chile, Colombia
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Apache CSS Go HTML JavaScript JSON MongoDB MySQL Nginx Node.js OpenAPI Oracle PostgreSQL Postman Python REST API SOAP XML
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Yuno

Yuno is a payment orchestration and financial infrastructure platform for global businesses. It centralizes payment methods, PSPs, fraud tools, routing, reconciliation, checkout, payouts, and other payment workflows through a single API.

Payment Processing Software
51-200
Founded 2022
View All Jobs 34

Description

  • Serve as the senior technical point of contact for strategic accounts, owning escalations and resolving complex integration issues.
  • Lead high-level technical discussions with customer leadership on strategy, product trade-offs, incident management, and risk mitigation.
  • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring.
  • Build a deep understanding of each customer's business model, technical stack, and operational needs to proactively create value.
  • Partner with developers and senior engineers to provide technical guidance and support solution design.
  • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap.
  • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth.
  • Monitor integration progress and ramp-up milestones across the team to ensure consistent delivery quality.
  • Champion the LATAM customer base internally and bring regional insights into strategic discussions.
  • Lead and mentor a team of TAMs while staying close to the most complex customer challenges.

Requirements

  • 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
  • Proven track record of leading or mentoring technical teams.
  • Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger.
  • Proficiency in web fundamentals, including HTML, CSS, JavaScript, RESTful APIs, and modern frameworks.
  • Hands-on experience with at least one server-side language such as Golang, Python, Node.js, or equivalent.
  • Familiarity with server and database technologies such as Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar.
  • Strong analytical, problem-solving, and project management skills.
  • Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects.
  • Clear and compelling communication with technical and non-technical stakeholders at all seniority levels.
  • Fluency in English and Portuguese is a plus; Spanish is a plus.
  • Experience with ticketing systems is a plus.

Benefits

  • Competitive compensation.
  • Remote work from anywhere.
  • One-time home office bonus to help set up your workspace.
  • Work equipment provided.
  • Stock options.
  • Health plan available wherever you are.
  • Flexible days off.

Interested in this position?

Apply directly on the company website

Apply Now

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