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Manager, Client Advocacy

10 hours, 5 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
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Your Business

Your Business

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

Internet Software & Services
View All Jobs 6

Description

  • Lead, coach, mentor, and manage the performance of Client Advocate professionals.
  • Oversee daily team operations, productivity, service quality, and adherence to best practices.
  • Monitor client satisfaction, resolve concerns, and provide tailored guidance based on client needs.
  • Manage day-to-day product sales, pipeline influence, opportunity follow-up, deal registrations, and sales campaigns.
  • Coordinate bi-weekly Client Advocacy Manager meetings with the Director of Revenue Operations.
  • Communicate product lead times and assist with scheduling client and prospect meetings with Account Teams.
  • Collaborate with Account Executives on customer sales planning, joint sales meetings, opportunity creation in SFDC, and post-sale order processing.
  • Build account maps with top-tier partners and attend or host territory networking events.
  • Identify training needs, share best practices, and support professional development and continuous improvement.

Requirements

  • 3–5 years of account management experience in the IT consulting industry.
  • Bachelor’s degree in Business, Communications, or a related field.
  • Proven prospecting and sales experience, including both new business development and account growth.
  • Experience supporting Account Executives in selling services and solutions.
  • Experience interfacing with C-suite and/or director-level personnel.
  • Strong negotiation, interpersonal, and communication skills.
  • High empathy and commitment to client success.
  • Strategic thinking and problem-solving abilities.
  • Familiarity with the organization’s industry, products, or services.
  • Experience managing teams or leading cross-functional client initiatives.

Benefits

  • Health, vision, and dental insurance.
  • Life insurance and short- and long-term disability coverage.
  • Health and dependent-care flexible spending accounts.
  • 401(k) plan.
  • Generous vacation, flexible time off, and company-paid holidays.
  • Training and professional development opportunities.
  • Collaborative, results-oriented work environment serving sophisticated clients throughout North America.

Interested in this position?

Apply directly on the company website

Apply Now

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