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Junior / Integration Manager, CIS/Europe

1 month ago
Cyprus, Turkey, Azerbaijan
Full-time
Junior
Customer Success
Project and Program Management
Basecamp Confluence JIRA Unity Unreal Engine UX Design
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Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 92

Description

  • Assist developers and technical teams by quickly diagnosing integration and technical issues.
  • Debug problems using data dumps, technical logs, and other available information.
  • Document issues clearly and concisely based on client feedback and findings.
  • Escalate or transfer issues to the appropriate internal teams when needed.
  • Provide customer service and communicate solutions effectively to clients and stakeholders.
  • Help prioritize and manage a significant workload with a high degree of autonomy.
  • Use online productivity and collaboration tools such as Confluence, JIRA, Basecamp, Slack, and Google Translate.
  • Explain solutions clearly and direct clients to relevant documentation.
  • Stay engaged with new technologies, tools, methods, and payment-related workflows in gaming.

Requirements

  • Bachelor’s degree.
  • 2+ years of experience.
  • Experience within the video game industry.
  • Prior integration experience.
  • Strong problem-solving ability.
  • Clear written and verbal communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to handle a significant workload immediately and prioritize multiple projects independently.
  • Excellent time management and attention to detail.
  • Ability to understand client needs and respond appropriately.
  • Multilingual proficiency is preferred.
  • Experience with web or game programming tools such as Unreal or Unity, or higher education in computer science, is preferred.

Benefits

  • Unlimited Flexible Time Off.
  • A personalized career roadmap for each employee.
  • Professional development through training and educational opportunities.
  • A supportive environment focused on physical, mental, and emotional well-being.
  • Background checks conducted only after the final interview stage where permitted by law.
  • Confidential handling of applicant information and a commitment not to sell or externally distribute personal data.

Interested in this position?

Apply directly on the company website

Apply Now

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