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Client Relationship Executive III

2 hours, 31 minutes ago
United States
Full-time
Lead
Account Manager
Sales and Business Development
CRM
Apply Now
Xsolis

Xsolis

Xsolis is a healthcare AI vendor that automates decision-making for providers and payers using advanced technology like CORTEX, improving care efficiency.

IT Services
251-1K
Founded 2013
$75M raised
View All Jobs 5

Description

  • Own and execute strategic account plans covering retention, renewals, growth, relationship development, value realization, adoption, and risk mitigation.
  • Serve as the primary relationship leader and trusted advisor for health system stakeholders across operational, clinical, financial, IT, and executive functions.
  • Lead renewal strategy, contract execution, and internal alignment with Sales, Finance, Legal, and executive leadership.
  • Identify and advance expansion opportunities by connecting client priorities to Xsolis solutions and measurable business value.
  • Lead executive business reviews and strategic partnership discussions covering outcomes, adoption, risks, opportunities, and next steps.
  • Establish client operating cadences to review performance, utilization, reporting, service delivery, issues, and strategic initiatives.
  • Monitor account health and lead cross-functional action plans addressing retention, adoption, satisfaction, operational, competitive, and relationship risks.
  • Coordinate Product, Clinical, Data, Implementation, Support, IT, Sales, Marketing, Finance, and Legal teams to achieve client objectives.
  • Translate client feedback and market trends into actionable insights for Xsolis leadership and internal teams.
  • Maintain accurate account, renewal, opportunity, risk, relationship, and activity records in CRM and client engagement systems.

Requirements

  • Bachelor’s degree or equivalent experience required; Master’s degree preferred.
  • 10+ years of experience in account management, client success, sales, consulting, or a related field.
  • At least 5 years managing large, complex healthcare customers, such as multi-facility health systems, revenue cycle organizations, healthcare SaaS clients, or enterprise technology partnerships.
  • Proven success managing strategic relationships with Director-, VP-, and C-suite stakeholders.
  • Demonstrated results in revenue retention, complex renewals, contract execution, and account growth.
  • Strong commercial acumen, executive presence, communication, negotiation, influence, problem-solving, and conflict-resolution skills.
  • Ability to develop strategic account plans, identify risks early, synthesize complex data, and lead cross-functional initiatives.
  • Experience with CRM and client engagement platforms; proficiency with Microsoft Office Suite.
  • Healthcare revenue cycle, utilization management, clinical operations, or healthcare technology experience preferred; CRCR or comparable certification preferred.
  • Ability to travel up to 60%, including travel to Xsolis’s Tennessee offices for training; must be authorized to work permanently in the United States without sponsorship and pass a background check.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Flexible paid time off.
  • Paid parental leave.
  • HSA and FSA options.
  • Educational reimbursement program.
  • Employer-paid employee assistance and mental health services.

Interested in this position?

Apply directly on the company website

Apply Now

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