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Manufacturing Partner Success Manager

1 hour, 7 minutes ago
India
Contract
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Xometry

Xometry

Xometry is a top AI-enabled marketplace for on-demand manufacturing, providing CNC machining, 3D printing, and more. Fast lead times and high-quality custom parts for engineers and designers worldwide.

Industrial Conglomerates
251-1K
Founded 2013
View All Jobs 19

Description

  • Act as the primary tactical contact for manufacturing partners and resolve production blockers involving costs, lead times, freight, and labeling.
  • Manage cancellation requests, missing inspection documents, and PSS dispute resolutions.
  • Monitor communication queues, prioritize tasks, and prevent production delays.
  • Recover troubled orders and execute pull-in requests to support month-end and quarter-end targets.
  • Collaborate with Operations and Quality CoE teams to resolve communication and manufacturing issues.
  • Build partner relationships through transparent project-status and quality-requirement updates.
  • Identify process-automation opportunities and maintain documentation supporting revenue recognition.
  • Provide peer coverage during peak periods and escalate complex risks to leadership.
  • Follow Xometry quality management systems throughout issue resolution and production support.

Requirements

  • Bachelor’s degree in Supply Chain, Engineering, Business Administration, a related technical field, or equivalent experience.
  • 4+ years of supply chain and/or customer service experience, preferably in manufacturing operations.
  • Experience managing customer expectations and meeting schedule commitments.
  • Knowledge of manufacturing processes, production timelines, and documentation.
  • Strong analytical, organizational, multitasking, and problem-solving skills.
  • Ability to independently drive projects, meet deadlines, and work effectively in a fast-paced environment.
  • Excellent written and verbal communication and stakeholder relationship-management skills.
  • Proficiency with ERP tools and communication software.
  • Experience with quality management systems such as ISO 9001.
  • English proficiency at C1+ level and availability aligned with U.S. Eastern Time and U.S. holidays.
  • Experience with Xometry or similar digital marketplaces, data-analysis tools such as Google Sheets, or manufacturing environments is preferred.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Health and life insurance.
  • Generous paid time off, including vacation, sick leave, floating holidays, and fixed holidays.
  • Employee Assistance Program and other well-being resources.
  • Flexible, remote work environment.
  • Professional development opportunities and structured onboarding.
  • Ongoing well-being activities and charitable initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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