Collections Specialist

6 hours, 4 minutes ago
Full-time
Mid Level
Operations
WorkWave

WorkWave

WorkWave provides field service management software solutions to automate business operations, improve efficiency, and enhance customer experiences through a suite of products like PestPac® and WorkWave Service™.

Professional Services
251-1K
Founded 1984

Description

  • Manage the collections process for customer accounts, including proactive outreach on past-due balances and payment issues.
  • Monitor aging reports and reduce outstanding accounts receivable through follow-up and account analysis.
  • Use HighRadius and internal systems to track collections activity, customer communications, payments, disputes, and reconciliations.
  • Partner with Billing, Sales, Customer Success, and Finance to resolve billing discrepancies and customer concerns.
  • Reconcile customer accounts, including unapplied payments, credits, disputes, and short payments.
  • Identify and escalate high-risk accounts to support bad debt reduction efforts.
  • Maintain accurate documentation of customer interactions, payment commitments, and account status updates.
  • Prepare aging analysis, collections reporting, bad debt summaries, and account status updates for leadership.
  • Assist with month-end collections and accounts receivable reporting.
  • Escalate priority accounts, bankruptcy risks, legal concerns, and other collection challenges appropriately.

Requirements

  • Bachelor's degree.
  • Experience in full-cycle collections and accounts receivable.
  • Experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred.
  • Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices.
  • Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies.
  • Strong Excel and reporting skills, including the ability to analyze large sets of financial data.
  • Excellent verbal and written communication skills, including the ability to professionally manage difficult customer conversations.
  • Highly organized, detail-oriented, and able to follow through on tasks.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Ability to collaborate cross-functionally and work independently while contributing to a team.

Benefits

  • Remote-first work environment with office flexibility.
  • Health and dental insurance.
  • 401(k) with company match.
  • Flexible Time Off policy or generous PTO plan, plus paid holidays.
  • Up to 4 weeks of paid bonding leave.
  • Tuition reimbursement.
  • Employee Assistance Program with free 24/7 counseling, financial counseling, legal guidance, and adoption assistance.
  • 24/7 virtual medical care through Teladoc.

Interested in this position?

Apply directly on the company website

Apply Now

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