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Accounts Receivable & Collections Specialist

1 month ago
United States
Full-time
Senior
Accountant
Finance and Accounting
NetSuite Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 23

Description

  • Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
  • Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and reconciliation items.
  • Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
  • Own issues from identification through resolution and provide timely follow-up to customers and internal stakeholders.
  • Negotiate payment commitments while maintaining positive customer relationships.
  • Document collection activity and customer communications accurately in NetSuite and related systems.
  • Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve payment issues.
  • Coordinate internally to remove obstacles preventing invoice payment.
  • Escalate high-risk accounts appropriately and recommend practical solutions.
  • Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes and improvement opportunities.

Requirements

  • Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
  • 7+ years of progressive B2B accounts receivable and commercial collections experience.
  • Demonstrated ability to research and resolve complex AR issues independently.
  • Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
  • Excellent written and verbal communication skills with internal teams and external customers.
  • Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail.
  • Self-motivated with a strong sense of ownership and accountability.
  • SaaS or subscription business experience (preferred).
  • NetSuite experience (preferred).
  • Salesforce experience (preferred).
  • Experience working with cross-functional teams (preferred).
  • Experience mentoring junior or offshore team members (preferred).

Benefits

  • Base salary of $78,000–$95,000 USD.
  • Competitive compensation package including stock options.
  • Flexible work schedule.
  • Comprehensive benefits including retirement plan match.
  • Unlimited PTO.
  • Remote-first work environment.
  • Distributed team across the United States and Ontario, Canada.
  • Opportunity to make a real impact every day.

Interested in this position?

Apply directly on the company website

Apply Now

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