Customer Service Specialist - French (Remote)

2 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
WorkNomads

WorkNomads

WorkNomads is a global employer for digital nomads, offering remote jobs, co-living spaces, knowledge sharing, and networking opportunities. They provide services in software engineering, marketing, design, and business development, hiring talents as e...

Internet Software & Services
51-250
Founded 2021

Description

  • Handle a high volume of inbound customer enquiries via phone and email.
  • Manage 50–60 inbound customer calls per day and related email and Salesforce cases.
  • Support customers with questions about waste collection services, schedules, billing, and service requests.
  • De-escalate difficult situations and resolve complaints from frustrated or dissatisfied customers.
  • Represent the brand with a professional, empathetic, and customer-focused approach.
  • Accurately document customer interactions and complete administrative tasks in internal systems.
  • Collaborate remotely with colleagues and clients across Europe.
  • Maintain professionalism, efficiency, and accuracy while working under a heavy workload.

Requirements

  • Fluency in French and English, both written and spoken, is essential.
  • Proven experience in a high-volume customer service or contact centre environment is essential.
  • Experience with ticketing systems and Salesforce is a plus.
  • Experience handling large numbers of inbound calls in a fast-paced, service-driven environment.
  • Demonstrated ability to manage difficult conversations and resolve complaints with empathy and professionalism.
  • Excellent communication, active listening, and problem-solving skills.
  • Strong resilience and the ability to remain calm, positive, and focused under pressure.
  • Excellent organizational skills and the ability to multitask with a high level of accuracy.
  • Must be located within the EU due to security requirements.
  • Must have a stable, high-speed internet connection and a private, dedicated workspace.
  • Must be able to adhere strictly to predefined shifts, Monday to Friday during regular business hours.

Benefits

  • Work remotely anywhere in the EU.
  • Regular working hours with no evening or weekend shifts.
  • Guaranteed monthly salary of 2100 EUR on a self-employment contract.
  • Home office allowance.
  • Team get-togethers and networking events.
  • Access to discounted co-living and apartment options through WN LAB Hotel, including utilities and cleaning.
  • Opportunity to join a diverse, inclusive, and globally distributed team.

Interested in this position?

Apply directly on the company website

Apply Now

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