Spa Receptionist & Sales Virtual Assistant

1 hour, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Answer inbound phone calls and respond to client inquiries promptly and professionally.
  • Follow up with leads by phone, text, messaging apps, website chat, and social media direct messages.
  • Nurture prospects until they book appointments and convert inquiries into bookings.
  • Schedule, confirm, reschedule, and manage client appointments.
  • Proactively contact clients about cancellations, openings, missed appointments, and rescheduling.
  • Collect no-show fees and enforce the clinic’s 12-hour cancellation policy.
  • Upsell services, packages, and memberships during client interactions.
  • Support daily administrative and virtual office operations, including schedule changes and staff callouts.
  • Educate clients on membership benefits and available promotions.

Requirements

  • Previous experience in appointment setting, client care, or customer service.
  • Sales experience is required.
  • Experience upselling packages or memberships is highly preferred.
  • Experience in the spa, aesthetics, wellness, beauty, or healthcare industry is preferred.
  • Strong English speaking and writing skills.
  • Ability to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Availability for video meetings with camera on when needed.
  • Reliable laptop or desktop computer.
  • High-speed internet connection with at least 25 Mbps.
  • Noise-canceling headset, webcam, and a quiet professional workspace.
  • Experience using CRM or booking software.
  • HIPAA certification or HIPAA compliance knowledge.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • Access to top 1% VA performance training.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off.
  • Access to templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours.

Interested in this position?

Apply directly on the company website

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