Customer Support Specialist

1 hour, 59 minutes ago
Full-time
Entry Level
Customer and Technical Support
Wayvia (formerly PriceSpider)

Wayvia (formerly PriceSpider)

Wayvia, formerly known as PriceSpider, is a leader in omnicommerce data and brand enablement solutions. Based in Irvine, California, the company provides enterprise brands with shopper and retail intelligence to enhance revenue growth across various channels. Founded in 2004, Wayvia rebranded in late 2025 to reflect its focus on empowering brands with advanced tools and integrations. The company offers a comprehensive Commerce Enablement Platform that includes services such as retail intelligence, price monitoring, and shoppable media. Its AI-driven platform, Prowl, helps brands maintain pricing integrity, while its shopper intelligence tools aggregate data to refine consumer insights. Wayvia serves enterprise brands across multiple industries, including consumer electronics, food and beverage, and health and beauty, operating in over 92 countries and partnering with more than 3,200 global retailers.

information technology & services
201-500
Founded 2004
$4M raised

Description

  • Respond to customer support issues and resolve them within SLAs.
  • Communicate professionally with customers in line with company standards.
  • Manage inbound support communication via phone, email, support tickets, and the customer portal.
  • Troubleshoot issues independently using product knowledge and escalate when needed.
  • Work cross-functionally to resolve issues promptly and support technical teams.
  • Guide customers on product functionality, benefits, enhancements, and best practices.
  • Identify root cause issues and communicate findings professionally.
  • Assist with reports, metrics, and high-priority issues.
  • Recommend patterns of recurring issues to inform the product roadmap.
  • Follow customer support best practices and policies.

Requirements

  • Associate’s degree required; bachelor’s degree preferred.
  • 0-2 years of experience.
  • Experience in a customer-facing role.
  • Basic knowledge of customer support software such as Zendesk or Freshdesk.
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.
  • Experience working cross-functionally with technical teams preferred.
  • Experience with Jira, SQL, and Microsoft Office preferred.
  • Must be based in the United States for this remote position.

Benefits

  • Flexible work-from-home arrangements.
  • 401(k) match.
  • Flexible vacation.
  • Medical, dental, and vision coverage.
  • 16 weeks of paid parental leave (US).
  • Technical stipend.
  • Professional development programs.
  • Wellness programs.
  • Compensation of $21-$23 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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