Medical Virtual Assistant - Nutrition & Wellness

1 hour, 59 minutes ago
Part-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Manage inbound patient calls, website inquiries, and social media leads professionally.
  • Follow up with prospective patients and encourage appointment booking.
  • Handle inbound and outbound patient communication as a virtual receptionist and customer service representative.
  • Schedule appointments and send confirmations and reminders to reduce no-shows.
  • Onboard new patients into Calyx Health EMR and collect patient forms and insurance information.
  • Verify insurance coverage and accurately document insurance details.
  • Track claims, follow up on outstanding or rejected claims, and contact insurers about denials and claim status.
  • Gather next steps for claim resolution and coordinate updates with the appropriate team.
  • Maintain accurate insurance, billing, claims, and payroll tracking records.
  • Track each dietitian’s billable units in Google Sheets or a similar spreadsheet tool.

Requirements

  • Previous healthcare administrative experience in medical office support, patient coordination, virtual receptionist work, or a similar role.
  • Experience managing inbound and outbound patient calls with professional phone communication.
  • Experience with lead follow-up, nurturing prospective patients, and appointment conversion.
  • Experience with appointment scheduling, patient onboarding, reminders, and collecting intake forms.
  • Experience verifying insurance coverage and handling insurance-related information accurately.
  • Claims follow-up or billing support experience is preferred.
  • Experience using healthcare EMR/EHR systems; Calyx Health EMR experience is strongly preferred.
  • Basic payroll tracking experience, such as using Google Sheets to track billable units, is preferred.
  • Experience supporting a dietitian, nutrition practice, wellness center, or similar healthcare environment is preferred.
  • HIPAA awareness and comfort handling sensitive patient information.
  • Must speak and write English clearly and professionally.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when required.
  • Reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, noise-canceling headset, webcam, and quiet professional workspace.

Benefits

  • $5–$6 per hour, depending on experience.
  • Remote work arrangement.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training plus certification.
  • Top 1% VA performance training.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off.
  • Access to tools, templates, workflow guides, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours.

Interested in this position?

Apply directly on the company website

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