Jr/Mid Client Service

2 hours, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised

Description

  • Lead client strategy from intake through delivery in coordination with the Growth Marketer and AI Technologist.
  • Manage client communications and adapt service to the needs of restaurant and resort clients.
  • Ensure seamless execution of growth campaigns and drive project success.
  • Monitor KPIs and provide regular client updates on performance and progress.
  • Identify and upsell bespoke services enabled by proprietary technology tools.
  • Support occasional travel for pitches in Mexico City or meetings with U.S. clients.

Requirements

  • Experience in client services, account management, account coordination, or other customer-facing agency work.
  • Ability to manage multiple clients and priorities at once.
  • Interest in or exposure to growth marketing, digital marketing, or campaign environments.
  • Excellent English communication skills.
  • Availability aligned to EST or CST hours; PST availability is a plus.
  • Mexico City-based candidates are preferred.
  • Open to junior to more experienced profiles with strong client instinct, adaptability, and drive.

Benefits

  • Compensation in USD.
  • Fully remote work.
  • Career growth opportunities in an international company.

Interested in this position?

Apply directly on the company website

Apply Now

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