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Senior Account Manager (Ecommerce)

2 hours ago
United Kingdom
Full-time
Senior
Account Manager
Customer and Technical Support
E-commerce TikTok
Apply Now
Soar With Us

Soar With Us

Soar With Us is a multi-award-winning e-commerce growth agency that specializes in scaling 7 & 8 figure e-commerce brands. As official partners of Meta, TikTok, Klaviyo, and Advertising Services, we push the boundaries of standard marketing techniques ...

Professional Services
11-50
Founded 2019
View All Jobs 25

Description

  • Own senior relationships across larger, higher-impact client accounts.
  • Lead strategic client conversations, performance reviews, and planning discussions.
  • Guide clients through launches, pivots, and scale moments.
  • Identify upsell, retention, and growth opportunities across accounts.
  • Line-manage Account Managers within your pod.
  • Coach Account Managers on communication, organisation, and client ownership.
  • Raise delivery standards across accounts, workflows, and client experience.
  • Oversee UGC and creative workflows across the pod.
  • Ensure launches are planned, resourced, and executed cleanly.
  • Act as the escalation point for delivery issues or client risk.

Requirements

  • 4+ years of experience in agency account management.
  • Proven experience managing or mentoring Account Managers.
  • Strong understanding of performance creative, UGC, and launch cycles.
  • Confidence running senior client conversations independently.
  • Commercial awareness with focus on retention, margin, and growth.
  • Calm authority that earns trust from clients and internal teams.
  • Ability to lead people as well as accounts.
  • Standards-driven mindset with a focus on quality and consistency.
  • Accountability for outcomes across your pod.
  • Structured and decisive working style.

Benefits

  • £40,000–£50,000 salary plus bonus and benefits.
  • 27 days holiday plus your birthday off.
  • Remote-first working with 1 day per month in the London office.
  • Flexibility to work abroad for up to 30 days.
  • Private health and dental insurance.
  • Company pension scheme.
  • Structured training programmes.
  • Career progression opportunities in a fast-growing agency.

Interested in this position?

Apply directly on the company website

Apply Now

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