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Senior Technical Support Engineer

10 hours, 42 minutes ago
United Kingdom
Junior
Technical Support Engineer
Customer and Technical Support
Linux PostgreSQL
Apply Now
Yugabyte

Yugabyte

Yugabyte offers a 100% open source, distributed SQL database designed for mission-critical applications, providing high performance and PostgreSQL compatibility for cloud-native environments across public and hybrid clouds.

IT Services
251-1K
Founded 2016
$291M raised
View All Jobs

Description

  • Triage and own technical support tickets from enterprise customers across time zones.
  • Investigate incidents by reading logs, running queries, and tracing replication issues to determine root cause.
  • Write clear internal notes and handover documentation for follow-up engineers.
  • Reproduce customer issues and document reproducible steps.
  • Escalate issues to engineering with sufficient evidence for immediate action.
  • Contribute to the team’s shared knowledge base and improve support processes.
  • Serve as a calm, professional point of contact for customers during urgent issues.
  • Run incident channels and customer calls, and help coordinate offshore support when needed.

Requirements

  • Technical background in any discipline, such as software, systems, automotive, aerospace, networking, or electronics.
  • Experience solving real problems under pressure using tools and documentation.
  • Familiarity with Linux tools, including using find and grep to navigate a filesystem.
  • Strong note-taking habits for tracking findings, attempts, and next steps.
  • Comfort with asking for help when stuck and helping others when needed.
  • Ability to work remotely in the UK time zone.
  • Experience with any relational database, even if only writing queries (preferred).
  • Experience on a support team for a large software product (preferred).

Benefits

  • Competitive, flexible pay based on skills and experience.
  • Remote work arrangement.
  • Opportunity to work with a global team across multiple time zones.
  • Exposure to distributed systems, cloud infrastructure, and enterprise-scale support work.
  • Direct collaboration with database engineering on escalations.

Interested in this position?

Apply directly on the company website

Apply Now

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