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Solutions Support Engineer

1 month, 1 week ago
Ireland
Full-time
Senior
Technical Support Engineer
Cybersecurity
AWS Azure CI/CD CloudFormation GCP Git Go GraphQL Helm HIPAA Java JavaScript JIRA JSON Kubernetes Linux LLM Python REST API SIEM Terraform
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Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 32

Description

  • Investigate and resolve customer technical issues across cloud security, workload protection, vulnerability management, and runtime defense.
  • Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
  • Diagnose workload scanning and runtime security issues, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
  • Analyze vulnerability findings, validate detection accuracy, triage false positives, and assess SBOM/SCA, secret detection, and patch management coverage.
  • Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and source control scanning.
  • Design and implement automation using AI agents and agentic workflows to improve triage accuracy and resolution efficiency.
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

  • 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • 2+ years working with cloud platforms such as AWS, Azure, and GCP, including IAM, networking, and core compute/storage services.
  • 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
  • Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
  • Experience reading and debugging code in Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.
  • Proficiency with command-line tools and Linux operating system environments.
  • Familiarity with the current AI landscape, including LLM architectures and AI-driven tooling in technical workflows.
  • Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows (preferred).
  • Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations (preferred).
  • Familiarity with Infrastructure-as-Code tools such as Terraform, CloudFormation, or Helm, and with CI/CD pipelines (preferred).
  • Experience with GraphQL or REST API debugging and integration (preferred).
  • Background in compliance frameworks such as CIS, NIST, SOC2, PCI-DSS, or HIPAA (preferred).
  • Experience with ServiceNow, Jira, or Zendesk in a support engineering context (preferred).
  • Applicants must have the legal right to work in the country where the position is based, without visa sponsorship.

Interested in this position?

Apply directly on the company website

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