Technical Support

3 weeks, 1 day ago
Full-time
Junior
DevOps and Infrastructure

Yuno

Yuno is a payment orchestration and financial infrastructure platform for global businesses. It centralizes payment methods, PSPs, fraud tools, routing, reconciliation, checkout, payouts, and other payment workflows through a single API.

Payment Processing Software
51-200
Founded 2022

Description

  • Implement and maintain real-time monitoring and alerting systems for critical workflows.
  • Provide technical support to clients, resolve issues, answer questions, and escalate critical incidents.
  • Assist backend teams with scripting, bug reproduction, log analysis, and API testing.
  • Create and standardize scalable operational processes and shift handovers.
  • Analyze recurring issues and recommend data-driven operational improvements.
  • Participate in development activities to build backend expertise.
  • Identify gaps in tools and workflows and propose solutions.

Requirements

  • Fluent written and verbal English.
  • At least 1 year of experience in technical support, NOC operations, or a similar role.
  • Basic knowledge of monitoring tools and alerting systems.
  • Coding experience in scripting, debugging, or log analysis.
  • Familiarity with APIs and integration or connectivity troubleshooting.
  • Strong analytical and problem-solving skills.
  • Customer empathy and a service-oriented approach.
  • Comfort working in fast-paced, high-stakes environments.

Benefits

  • Competitive compensation.
  • Fully remote work arrangement.
  • One-time home office allowance.
  • Work equipment provided.
  • Stock options.
  • Health plan available wherever you work.
  • Flexible days off.

Interested in this position?

Apply directly on the company website

Apply Now

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