WSS - Analyst - Managed SSL

2 hours, 39 minutes ago
Full-time
Mid Level
Cybersecurity

GoDaddy

GoDaddy is a technology company in the Technology, Information and Internet industry. It describes itself as the world’s largest web services platform and a provider of tools for domains, websites, marketing, email, security, and online business services.

Technology, Information and Internet
5001-10000
Founded 1997

Description

  • Provide technical support to Managed SSL customers through email.
  • Request, validate, install, and configure DV, UCC, and Wildcard SSL certificates across hosting platforms.
  • Troubleshoot certificate errors, redirects, HTTPS configuration issues, and browser trust warnings.
  • Manage customer tickets according to processes, SLAs, and quality standards.
  • Monitor escalated cases and collaborate with internal teams to resolve issues promptly.
  • Partner with Engineering and Product teams to identify and implement process improvements.
  • Share technical knowledge, best practices, and discoveries with peers.
  • Support continuous improvement initiatives across the Website Security organization.
  • Develop expertise in website security technologies, firewalls, and related security services.

Requirements

  • Experience installing and configuring SSL certificates in Linux and Windows hosting environments.
  • Understanding of SSL certificate lifecycles, validation methods, and SSL/TLS troubleshooting.
  • Familiarity with Apache, Nginx, IIS, DNS, and web server configuration.
  • Experience with CMS platforms such as WordPress, Joomla, Magento, or Drupal.
  • Understanding of TCP/IP, DNS, HTTP/HTTPS, and the OSI model.
  • Knowledge of web application security concepts including XSS, SQL injection, security headers, and DDoS mitigation.
  • Experience using SSH, command-line tools, and remote administration tools.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Excellent written communication and customer service skills.
  • Ability to work independently and collaborate effectively with a global team.

Benefits

  • Remote work from home in India, with occasional office visits for team events or meetings.
  • Paid time off and retirement savings benefits.
  • Bonus or incentive eligibility.
  • Equity grants and employee stock purchase plan participation.
  • Competitive health benefits.
  • Family-friendly benefits, including parental leave.
  • Employee Resource Groups and diversity, equity, inclusion, and belonging initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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