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Medical Virtual Assistant - Patient Reactivation & Scheduling

1 month ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA Salesforce
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 9

Description

  • Proactively contact patients to complete provider-ordered labs, imaging, referrals, diagnostic testing, and other follow-up care.
  • Monitor outstanding provider orders and maintain follow-up lists to prevent delays in patient care.
  • Track pending patient tasks and coordinate patient follow-up to ensure completion.
  • Schedule, reschedule, and confirm appointments across multiple providers.
  • Maintain provider calendars and optimize patient flow.
  • Send appointment reminders and coordinate follow-up appointments.
  • Answer inbound patient calls and make outbound follow-up and confirmation calls.
  • Serve as virtual front desk support for scheduling inquiries and general patient questions.
  • Verify insurance eligibility and benefits and document coverage details accurately.
  • Maintain accurate documentation in EMR/EHR systems and support daily administrative workflows.

Requirements

  • Minimum 2 years of healthcare administrative or medical virtual assistant experience.
  • Experience in an internal medicine or primary care practice is highly preferred.
  • Strong experience with patient scheduling, follow-up, and care coordination.
  • Experience verifying insurance eligibility and benefits.
  • Hands-on experience using EMR/EHR systems.
  • NextGen Office experience is highly preferred, or similar EMR experience.
  • Excellent English verbal and written communication skills with a clear, patient-friendly speaking voice.
  • Professional, compassionate, and empathetic demeanor with patients.
  • Strong organizational skills and exceptional attention to detail.
  • Ability to multitask, work independently, and solve problems proactively.
  • HIPAA compliant or willing to complete HIPAA training.
  • Must provide NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when required.
  • Reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, noise-canceling headset, webcam, and quiet professional workspace.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training and productivity resources.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Optional performance-based incentives, bonuses, or increased hours.

Interested in this position?

Apply directly on the company website

Apply Now

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