Bilingual Interpreter (Italian / English)

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Provide verbal interpretation services between patients and healthcare providers.
  • Accurately interpret medical conversations, including patient history, diagnosis, treatment options, and instructions.
  • Assist with the translation of medical documents and forms.
  • Maintain confidentiality and follow professional and ethical standards.
  • Stay current on medical terminology and procedures.
  • Build rapport and trust with patients and healthcare professionals.

Requirements

  • Fluent in both English and Italian, spoken and written.
  • Proficient knowledge of medical terminology and procedures.
  • Excellent verbal communication skills and the ability to adapt to different dialects and accents.
  • Strong listening and comprehension skills.
  • Highly professional and empathetic demeanor.
  • Strong organizational and multitasking abilities.
  • Ability to maintain confidentiality and handle sensitive information.
  • Computer with Intel Core i5 8th generation or newer or Ryzen 5 3000 series or higher, minimum 4 cores / 8 threads, 8–16 GB RAM, and 256 GB SSD or larger.
  • Mandatory wired Ethernet connection; VPN use is not allowed and work must be performed only from the approved location.
  • Wired headset with boom microphone, unidirectional and noise-canceling; wireless devices, earbuds, and speaker use are not allowed.
  • 1080p camera with 30–60 fps and autofocus, or equivalent external camera such as Logitech C920.
  • Must not store company information, make recordings, take screenshots, or use built-in translation features.

Benefits

  • Health insurance.
  • Work from home.
  • Performance bonus.
  • Paid training.
  • Flexible schedules.
  • Internet stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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