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Online Chat Support Agent

6 hours, 31 minutes ago
South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018
View All Jobs 39

Description

  • Handle multiple live chat conversations simultaneously with speed and care.
  • Answer product, account, and order questions accurately using the knowledge base.
  • Troubleshoot common issues and escalate complex cases with full context.
  • Keep response and resolution times within agreed targets.
  • Log conversations, tag themes, and flag recurring problems.
  • Contribute fixes and improvements to saved replies and help articles.
  • Protect customer data and follow security procedures at all times.
  • Scan the queue and shift handovers, then manage chats through to an empty queue at the end of each shift.

Requirements

  • 1+ years of experience in live chat, customer service, or written support.
  • Fast, accurate typing with excellent written English.
  • Stable fibre internet, backup power for load shedding, and a quiet home office.
  • Confident with live chat platforms such as Intercom or Zendesk, and Google Workspace or Microsoft 365.
  • Able to multitask calmly while maintaining quality across concurrent conversations.
  • Available to work UK business hours with disciplined handovers.
  • Based in South Africa.
  • Reliable, professional, and comfortable working in a long-term remote role.

Benefits

  • Full-time remote position.
  • Competitive salary paid in ZAR.
  • Long-term stable role.
  • Supportive team environment.
  • Direct access to a founder-led business.

Interested in this position?

Apply directly on the company website

Apply Now

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