Senior Relationship Manager - Defence

1 week, 1 day ago
Full-time
Senior
Customer and Technical Support
Wifinity

Wifinity

Wifinity is a managed internet services provider that helps businesses and individuals stay connected with fast and reliable internet access. They work with various sectors, including the MOD, the NHS, and major brands, offering managed networks, WiFi ...

Diversified Telecommunication Services
51-250
Founded 2007
$55M raised

Description

  • Act as the first point of contact for customer service enquiries and escalations.
  • Build and maintain strong relationships across the customer base and key stakeholders.
  • Schedule and chair regular customer meetings and service reviews.
  • Track customer contractual obligations, including SLAs, and review performance against them.
  • Coordinate with finance and delivery teams to ensure accurate billing, reduce disputes, and support contract payments.
  • Produce monthly and quarterly customer-facing financial summaries for actuals and forecasts.
  • Create and deliver customer service reports and documentation covering SLAs, incidents, problems, and service performance.
  • Analyse service data and customer feedback to identify trends, risks, and improvement opportunities.
  • Act as liaison between Wifinity and the customer during incident management as required.
  • Work across project delivery, finance, operations, and service delivery to improve customer experience.

Requirements

  • Experience in relationship management, customer management, stakeholder management, or service delivery in the WiFi market or a relevant industry.
  • Understanding of the defence landscape or adjacent sectors such as outsourced or managed services and service integrators.
  • Proven record of producing quality service reporting.
  • Strong leadership skills with the ability to engage people at all levels of an organisation.
  • Strong written and verbal communication skills with the ability to present complex data clearly and concisely.
  • Detail-oriented with the ability to analyse information from multiple sources.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Commercial, contractual, and financial knowledge.
  • Comfortable leading in a matrix organisation across delivery, operations, finance, and sales.
  • SC clearance or the ability to gain it.

Benefits

  • Competitive salary and benefits package.
  • Annual Leave Buy & Sell Scheme.
  • Remote-first working environment.
  • Greater flexibility to support work-life balance.
  • DBS check completed as part of the offer process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Retention& Key Accounts Manager

Booksy 251-1K Diversified Consumer Services

Booksy is seeking a Customer Success Retention & Key Accounts Manager to lead regional retention and high-value customer management across Western Europe, overseeing team leaders and driving churn reduction and customer growth for beauty and wellness businesses.

46 minutes ago

Enterprise Account Manager (UK)

Spreedly Support 51-250 Diversified Financial Services

Spreedly is hiring an Enterprise Account Manager in London to own strategic customer relationships and drive retention, expansion, and long-term value across a portfolio of high-value payments accounts.

Salesforce
2 hours, 2 minutes ago

Manager, New Hotel Acquisition" (Sr. Account Team Lead)

Agoda 10K-50K Consumer Services

Agoda is seeking a Senior Account Team Lead to grow its hotel partner network across Japan by leading a sales team and ensuring new accommodation partners are successfully onboarded and launched on the platform.

2 hours, 5 minutes ago

Endocrine Account Manager - Mountain

bridgebiowp 251-1K Pharmaceuticals

BridgeBio is hiring an Endocrine Account Manager to support the launch and commercialization of Encaleret for ADH1 in the Mountain Region, with a focus on rare endocrine disease patients and providers.

CRM
2 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers