Head of Collections & Asset Recovery / Russian Speaker

5 days, 11 hours ago
Full-time
Executive
Operations
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised

Description

  • Own the collections and asset recovery strategy, department performance, and core KPIs.
  • Lead, develop, and manage the collections team, including targets, workload allocation, and execution standards.
  • Develop and optimize soft- and hard-collections strategies.
  • Define customer segmentation, contact cadences, escalation rules, payment plans, and settlement policies.
  • Review delinquent portfolios, prioritize high-risk accounts, and identify recovery opportunities.
  • Manage equipment repossession and asset recovery processes, including external partners.
  • Manage third-party collection agencies and other recovery providers.
  • Collaborate with Operations, Customer Support, Analytics, and Marketing to implement process improvements.

Requirements

  • 5+ years of B2C collections or debt recovery experience, preferably in the United States.
  • 3+ years of collections leadership experience with responsibility for teams and portfolio performance.
  • Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation, and recovery strategies.
  • Experience managing large delinquent portfolios through segmentation and data-driven prioritization.
  • Strong understanding of collections KPIs and the ability to analyze recovery performance drivers.
  • Experience with asset recovery or repossession preferred.
  • Experience with third-party agencies, legal escalation, or fraud/theft cases preferred.
  • Strong analytical, leadership, and decision-making skills.
  • Fluent English at C1+ level; Russian proficiency is a plus.
  • Availability during US Eastern Time business hours.

Benefits

  • Fully remote, full-time role.
  • Base salary starting at $5,000 per month plus performance bonus.
  • Significant autonomy to build the collections strategy, processes, and team.
  • Direct impact on profitability and loss reduction.
  • Close collaboration with founders and senior leadership.
  • Opportunity to join a startup that has raised more than $20 million in funding.

Interested in this position?

Apply directly on the company website

Apply Now

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