Technical Account Manager

16 hours, 11 minutes ago
Full-time
Mid Level
Customer and Technical Support
Weekday

Weekday

Weekday helps companies hire engineers who are vouched by other software engineers, enabling passive income for engineers. They offer services like drafting outreach messages, shortlisting candidates, and conducting reference checks. Backed by Y Combin...

Construction & Engineering
11-50
Founded 2020

Description

  • Oversee backend implementation schedules and ensure technical milestones are delivered on time.
  • Coordinate SSO setups, API integrations, and HRIS data synchronization during client onboarding.
  • Test integrations such as MS Teams, Slack, and Zoom to confirm correct configuration before launch.
  • Translate client requirements into backend system configurations in collaboration with Implementation Managers.
  • Resolve technical issues and configuration gaps during the Go-Live phase.
  • Serve as the primary technical contact for the Customer Success team on complex platform requirements.
  • Manage backend setup for client wellness challenges, including tracking and rewards configuration.
  • Handle technical updates and configuration changes for existing enterprise accounts.
  • Extract, deliver, and maintain client reports on engagement and ROI.
  • Create custom reporting templates and ensure data accuracy across reporting platforms.

Requirements

  • Minimum 3 years of experience in Technical Account Management, Implementation, or Technical Support within a SaaS environment.
  • Strong knowledge of SSO, APIs, data management, and Excel/reporting tools.
  • Proven ability to manage multiple complex technical workstreams and enterprise launch timelines.
  • Ability to explain technical concepts clearly to non-technical clients and stakeholders.
  • Problem-solving mindset with a focus on preventing recurring issues through process improvement.
  • Exceptional organization and attention to detail across multiple high-priority projects.
  • Ability to work effectively under pressure and maintain a calm, professional approach to tight deadlines.
  • Experience with SaaS integrations and a solid understanding of technical product ecosystems.
  • Ability to analyze engagement trends and provide technical recommendations to improve client challenges and programs.
  • Must-have skill: Technical Support; good-to-have skills: ERP/CRM and Single Sign-On (SSO).

Interested in this position?

Apply directly on the company website

Apply Now

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