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Senior Technical Customer Success Manager

1 hour, 38 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
OpenTelemetry SQL
Apply Now
Honeycomb.io

Honeycomb.io

Honeycomb.io provides a comprehensive observability platform designed for engineers to effectively debug and monitor distributed services, including microservices and serverless applications, facilitating collaborative problem-solving and enhancing ove...

Internet Software & Services
51-250
Founded 2016
$149M raised
View All Jobs 13

Description

  • Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
  • Own the post-sales relationship for assigned accounts.
  • Translate customer business goals into actionable technical strategies.
  • Build relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy.
  • Lead customer lifecycle programs including onboarding, business reviews, stakeholder engagement, feature adoption, and expansion.
  • Identify repeatable success patterns and scale best practices across the customer base.
  • Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritization.
  • Create customer-facing content such as trainings, blog posts, white papers, and demos.
  • Stay current on observability, cloud-native development, and OpenTelemetry trends and advise customers accordingly.
  • Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region.

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or enterprise software environments.
  • Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders.
  • Experience working with enterprise customers in complex, cross-functional environments.
  • Strong communication and storytelling skills with the ability to explain technical concepts in business terms and vice versa.
  • Highly organized, detail-oriented, and able to manage multiple customer relationships with empathy and care.
  • Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement.
  • Experience in observability, APM, monitoring, or DevOps platforms.
  • Working knowledge of SQL and/or BI reporting tools and techniques, with Mode Analytics as the primary tool used by the team.
  • Experience with or understanding of the SaaS monitoring space, including APM, logging, or metrics vendors.
  • Must be eligible to work; Honeycomb cannot currently sponsor or support visa transfers.

Benefits

  • On-target earnings of $147,000 to $175,000 USD based on level of experience (base plus commission).
  • Generous equity with an employee-friendly stock program.
  • Transparent pay structure based on experience rather than negotiation.
  • Unlimited PTO.
  • Distributed-first remote work culture.
  • Home office, co-working, and internet stipend.
  • Full benefits coverage for employees, with additional coverage available for dependents.
  • Up to 16 weeks of paid parental leave, regardless of path to parenthood.
  • Annual development allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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