Mission Engineer - St. Paul, MN

17 hours, 24 minutes ago
Full-time
Lead
Project and Program Management
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993

Description

  • Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account.
  • Support multi-product program delivery across hardware, software, digital evidence, and integrated workflows.
  • Serve as the primary point of accountability for customer-facing outcomes while partnering with Engineering, Support, Product, and PSO.
  • Provide onsite technical support and troubleshooting, including coordinating resolution and root-cause analysis.
  • Contribute to program governance by managing roadmap execution, risk identification, stakeholder alignment, and progress tracking.
  • Build and maintain relationships with command staff and agency leadership and support QBRs/EBRs and planning discussions.
  • Drive solution adoption and value realization by helping integrate Axon products into agency workflows.
  • Share customer insights and feedback with Product and Engineering to inform improvements.
  • Identify and support expansion opportunities while partnering with Sales on long-term account strategy.
  • Track customer success metrics such as adoption, program health, CSAT, NPS, time-to-value, and issue resolution.

Requirements

  • Typically 8+ years of experience in customer-facing technical roles, program management, or complex deployment environments.
  • Experience working across technical and operational domains, including hardware, software, networking, or integrated systems.
  • Strong communication skills with the ability to engage technical teams and senior stakeholders.
  • Experience supporting cross-functional programs or initiatives with multiple stakeholders.
  • Interest in helping organizations adopt new technologies and improve workflows.
  • A thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectively.
  • Ability to work independently while collaborating closely with cross-functional teams.
  • Commitment to delivering a strong customer experience and building trusted relationships.
  • Ability to obtain and maintain CJIS compliance and adhere to security standards.
  • Some roles may require legal eligibility to work in a firearms environment.

Benefits

  • Competitive salary with 401(k) and employer match.
  • Base pay range of $100,500 to $160,800 USD, plus bonus and stock awards.
  • Discretionary paid time off.
  • Paid parental leave for all.
  • Medical, dental, and vision plans.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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