Technical Account Manager

3 weeks, 3 days ago
Full-time
Senior
Customer and Technical Support
Miro

Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, ...

Internet Software & Services
1K-5K
Founded 2011
$476M raised

Description

  • Guide Enterprise customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle.
  • Recommend integration strategies and automation opportunities that improve alignment, speed, and business value.
  • Advise customers on embedding Miro into their existing systems and ways of working.
  • Monitor platform health, engagement, usage patterns, and feature adoption.
  • Deliver proactive, insight-driven recommendations to deepen adoption of core and emerging AI capabilities.
  • Equip internal champions to scale adoption across departments, regions, and teams.
  • Support customer Centers of Excellence with best practices, governance, and deployment guidance at scale.
  • Collaborate with Customer Success Managers to co-facilitate Quarterly Business Reviews and demonstrate progress against business goals.
  • Provide adoption reporting and business outcome analytics to influence customer strategy and support renewals and growth opportunities.
  • Navigate organizational change and act as a strategic advisor with a high degree of autonomy.

Requirements

  • 5+ years of experience in consulting, technical account management, customer success, or similar roles in enterprise SaaS.
  • Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
  • Proven ability to lead workflow optimization, platform adoption, and change management initiatives.
  • Expertise in platform analytics and using data to drive continuous improvement.
  • Skilled at facilitating executive-level discussions and cross-functional workshops.
  • Familiarity with collaboration tooling and product/service development workflows is a plus.
  • Highly proactive, strategic thinker with a strong customer outcome orientation.
  • Ability to operate independently and navigate ambiguity.
  • Willingness to travel to customer sites up to 25%.

Benefits

  • Equity is included in the global benefits package.
  • A wellbeing benefit is provided.
  • A work-from-home equipment allowance is included.
  • An annual Learning & Development stipend is provided.
  • Location-specific benefits may be available depending on where you work.

Interested in this position?

Apply directly on the company website

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