AI Solution Implementation Engineer

6 days, 15 hours ago
Senior
Artificial Intelligence and Machine Learning
Wati.io

Wati.io

Wati.io provides an end-to-end WhatsApp API solution designed for small and medium-sized businesses, enabling them to enhance customer engagement and streamline marketing efforts through personalized communication on the popular messaging platform.

Internet Software & Services
11-50
Founded 2019
$31M raised

Description

  • Own technical onboarding and go-live for mid-market and enterprise accounts.
  • Design and deploy AI agents on Astra to automate customer workflows.
  • Build and configure WhatsApp Business API integrations, webhooks, and chatbot flows.
  • Integrate Wati with CRMs such as HubSpot and Salesforce and with third-party platforms.
  • Advise customers on AI strategy by identifying automation opportunities and driving adoption.
  • Partner with CSMs and account managers to identify expansion signals and upsell opportunities.
  • Serve as the escalation point for complex technical issues after launch.
  • Contribute to internal playbooks, integration templates, and reusable assets.

Requirements

  • 5+ years of experience in solutions engineering, implementation, or technical CSM roles.
  • Hands-on experience with REST APIs, webhooks, and integration patterns.
  • Experience deploying or consulting on AI agents or LLM-powered workflows.
  • Proficiency with WhatsApp Business API or comparable messaging platforms.
  • CRM integration experience, with HubSpot or Salesforce preferred.
  • Strong customer-facing communication skills and the ability to translate technical complexity for business stakeholders.
  • Ability to work independently and manage multiple mid-market accounts concurrently.

Interested in this position?

Apply directly on the company website

Apply Now

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