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Customer Success Specialist, Higher Education

3 hours, 50 minutes ago
Canada
Full-time
Junior
Customer Success
Customer and Technical Support
Salesforce
Apply Now
D2L

D2L

D2L specializes in providing an integrated online learning platform, Brightspace, which offers cloud-based learning solutions designed to enhance educational experiences for schools, businesses, and various sectors by leveraging data-driven technology ...

Diversified Consumer Services
1K-5K
Founded 1999
$165M raised
View All Jobs 18

Description

  • Analyze customer health and adoption data across a broad book of business to identify trends, risks, and opportunities.
  • Design, implement, and optimize repeatable adoption, enablement, and risk mitigation programs at scale.
  • Develop and maintain scalable adoption playbooks aligned to customer segments or verticals.
  • Deliver enablement content and experiences such as webinars, guides, workshops, and campaigns.
  • Monitor customer journey activities through automation and intervene directly when needed.
  • Partner with Sales, Product, and Support to align programs and surface systemic insights.
  • Track platform enhancements, customer behavior patterns, and industry best practices to evolve adoption strategies.
  • Assess the impact of adoption initiatives for scalability, reusability, and long-term customer value.

Requirements

  • Bachelor’s degree in education or a related field, or equivalent experience.
  • 2+ years of experience in customer success, change management, or education-related roles.
  • Experience in academic institutions or education technology is an asset.
  • Proficiency with Microsoft Office Suite, Salesforce, and Brightspace.
  • Ability to design and execute adoption and enablement programs for broad, repeatable use.
  • Strong data analysis and pattern recognition skills across large customer populations.
  • Experience applying change management principles to drive adoption at scale.
  • Ability to think systemically about the long-term impact of programs, tools, and processes.
  • Strong communication and facilitation skills for creating content and leading one-to-many experiences.
  • High energy, adaptability, and ability to thrive in a fast-paced environment.

Benefits

  • Base salary range of $67,000 to $79,000 CAD.
  • Eligibility for additional compensation and benefits including a Wellness Subsidy, Equity Grants, and Variable Incentive.
  • Flexible work arrangements.
  • Learning and growth opportunities, including up to $4,000 CAD in tuition reimbursement through the SkillsWave Program.
  • 2 paid days off for SkillsWave-related activities such as exams or final assignments.
  • Employee wellbeing support, including mental health services, EFAP, and financial planning resources.
  • Retirement planning support.
  • 2 paid volunteer days.
  • Competitive benefits package, plus home internet reimbursement, wellness reimbursement, employee referral program, employee recognition, and social events.

Interested in this position?

Apply directly on the company website

Apply Now

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