Customer Success Engineer, Robotics Software and Automation

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Exa

Exa

Exa provides a real-time AI search engine and web crawling API that enables users to search and extract structured content from websites, offering deep research tools and a comprehensive suite of functionalities across multiple endpoints.

Internet Software & Services
1-10
Founded 2016

Description

  • Partner closely with customers and Intrinsic team members to advance shared engagement goals.
  • Conceptualize industrial robotic automation solutions and define the path to production.
  • Design, implement, test, and maintain high-quality software based on Intrinsic’s product suite.
  • Guide customers to apply Intrinsic’s products effectively and progress implementations more independently.
  • Own communication and alignment across internal and external stakeholders with both technical and non-technical backgrounds.
  • Serve as a bridge to the broader Intrinsic team to shape the product roadmap and incorporate customer feedback.
  • Support end-to-end delivery of first-of-a-kind production deployments and long-term lifecycle success.
  • Engage directly with users alongside functions such as Business Development and Product.

Requirements

  • Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
  • Proven track record of delivering modern industrial automation solutions into production.
  • Ability to navigate ambiguity, debug issues, and drive results.
  • End-to-end understanding of industrial automation systems and the ability to guide customers to scalable solutions.
  • Professional software development experience with C++ and/or Python.
  • Professional fluency in English.
  • Willingness to frequently travel domestically to support customer engagements in North America.
  • Experience in industrial robot programming, PLC programming, machine vision, industrial bus systems, virtual commissioning, or simulation is preferred.
  • Experience with cloud-native technologies and distributed systems such as Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures is preferred.
  • Experience building responsive operator interfaces using modern web frameworks such as Angular is preferred.
  • Familiarity with ROS (2), its major frameworks, and Gazebo is preferred.
  • Experience on multidisciplinary project teams deploying robotic systems is preferred.

Benefits

  • Base salary of $132,000 - $180,400 USD.
  • 15% bonus opportunity.
  • Equity as part of the compensation package.
  • Benefits included with the role.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Care Concierge, US Remote

Carewell 51-250 Health Care Providers & Services

Carewell is hiring a Remote Care Concierge to support older adults with serious chronic conditions through remote care navigation, coordination, education, and advocacy.

1 day, 19 hours ago

Cloud Architect - Productivity (Google Workspace/O365)

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Cloud Architect - Productivity to support global customers with Google Workspace and Microsoft 365 administration, migrations, and collaboration operations.

AWS Azure GCP Generative AI Kubernetes PowerShell
2 days, 18 hours ago

Director, Partner Success

Engine.com 1-10 Machinery

Engine is seeking a Director of Partner Success to lead its channel and Omni partner organizations, overseeing strategic enterprise integrations and driving partner-led growth for its travel and spend platform.

Microservices
2 days, 19 hours ago

Customer Success & Logistics Coordinator (High-Ticket Client Experience)

Assist World IT Services

A premium lifestyle brand is seeking a Customer Success & Logistics Coordinator to manage customer relationships, order coordination, and delivery support from first enquiry through final delivery.

2 days, 19 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers