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Customer Success Manager

8 hours, 56 minutes ago
Australia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Viva North America

Viva North America

Viva North America Viva's Artificial Intelligence solution provides detailed and anonymous data insights to help optimize the transport network and improve urban infrastructure. Vivacity Labs makes intelligent cameras to monitor transport whether pedes...

Road & Rail
51-250
Founded 2015
$9M raised
View All Jobs 4

Description

  • Lead the day-to-day client relationship from implementation through to outcomes, with support from the ANZ General Manager.
  • Own client outcomes and track progress against agreed goals.
  • Manage customer implementation projects, coordinating with clients, contractors, and UK-based teams to get sensors installed.
  • Use and adapt existing playbooks to support successful project delivery.
  • Triage and respond to inbound customer queries after implementation and limit escalations.
  • Nurture client relationships through proactive communication and quarterly business reviews.
  • Act as the voice of the client for internal stakeholders and coordinate with other teams as needed.
  • Identify opportunities to add value through dashboard demos, ad hoc analysis, and re-engagement with new teams.
  • Recognize commercial opportunities such as upsells or scope expansion while supporting client needs.

Requirements

  • Minimum 2 years of experience in a client-facing role working with technical projects and data.
  • Excellent teamworking skills and the ability to work with a diverse range of people.
  • Ability to build relationships quickly with prospects and stakeholders.
  • Strong time and task management skills with the ability to juggle multiple priorities simultaneously.
  • Experience managing post-sale client onboarding through to successful implementation.
  • Experience planning for and managing renewals.
  • Passion for active travel, urban planning, and mobility is desired.
  • Experience in the transport industry and an understanding of the challenges cities and authorities face is desired.
  • Experience working with and/or managing public sector accounts is desired.
  • Experience with Pipedrive or other CRM platforms is desired.
  • Experience with a customer success platform, including familiarity with health scoring and impact plans, is desired.
  • Good understanding of core customer success practices and how they support customer growth is desired.

Benefits

  • Salary of AUD $90,000–$110,000 plus superannuation.
  • Fully remote role operating in an Australian timezone.
  • Opportunity to join a 60-person AI scale-up with international growth across the UK, North America, and APAC.
  • Work on technology that helps cities improve transport planning, safety, and active travel outcomes.
  • Be part of one of VivaCity's fastest-growing international regions with strong expansion opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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