Sr. Customer Success Manager II

10 hours, 10 minutes ago
Full-time
Lead
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Serve as the primary relationship and strategy owner for large, multinational employer partners.
  • Advise employer partners on defining and executing their mental health and wellbeing strategy.
  • Lead executive-level conversations and presentations using data-driven storytelling.
  • Develop, maintain, and execute account strategies and business reviews that demonstrate value and return on investment.
  • Act as a strategic advisor to Lyra’s executive leadership on the organization’s largest renewals.
  • Identify and address emerging opportunities and risks across the portfolio.
  • Drive employee engagement strategies in collaboration with marketing.
  • Evaluate competing priorities and make data-informed decisions that support client success.
  • Collaborate with product, clinical, data science, legal, and other internal teams to resolve customer requests and issues.
  • Align Lyra’s product roadmap with customer organizational goals and champion new product offerings.

Requirements

  • 15+ years of experience in customer success, ideally in HR, benefits, or healthcare with employers or other large groups.
  • Excellent verbal and written communication skills, including the ability to confidently present to executive leadership.
  • Ability to analyze large, multi-variable data sets and turn them into actionable insights.
  • Experience operating effectively in fast-paced or evolving environments with ambiguity.
  • Strong collaboration skills and the ability to solve problems creatively with cross-functional teams.
  • Strong project management skills to coordinate complex initiatives and multiple customers.
  • Ability to champion the strategic use of AI to support decision-making, pilot workflows, and identify trends.
  • Ability to balance multiple customer priorities simultaneously.
  • A growth mindset and a passion for mental health and changing the healthcare landscape.
  • Willingness to travel 10%.

Benefits

  • $134,000 to $184,000 annual base salary.
  • Eligible for discretionary bonuses.
  • Comprehensive healthcare coverage including medical, dental, vision, FSA/HSA, life, and disability insurance.
  • Coaching and therapy services through Lyra for Lyrians.
  • Equity in the company through discretionary restricted stock units.
  • Competitive time off, including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) with up to 3% matching.
  • Monthly tech allowance.
  • Well-being perks, activities, surprise swag, and regular community celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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