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Customer Success Manager

8 hours, 42 minutes ago
Australia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Viva North America

Viva North America

Viva North America Viva's Artificial Intelligence solution provides detailed and anonymous data insights to help optimize the transport network and improve urban infrastructure. Vivacity Labs makes intelligent cameras to monitor transport whether pedes...

Road & Rail
51-250
Founded 2015
$9M raised
View All Jobs 4

Description

  • Lead the day-to-day client relationship from implementation through ongoing outcomes, with support from the ANZ General Manager.
  • Own client outcomes by tracking progress against goals and helping clients make changes to achieve them.
  • Manage the implementation process by coordinating with clients, contractors, and UK-based teams to get sensors installed.
  • Triage and respond to inbound customer queries after implementation, resolving issues and minimizing escalations.
  • Maintain proactive client communication, including issue management and support for quarterly business reviews.
  • Identify ways to add value for clients through dashboard demos, new-team engagement, and ad hoc analysis.
  • Support scoping and delivery of new projects by understanding required data and helping clients implement them.
  • Act as the voice of the client for internal stakeholders and coordinate with other teams when needed.
  • Look for commercial opportunities such as upsells or scope expansion while supporting client needs.

Requirements

  • Minimum of 2 years' experience in a client-facing role working with technical projects and data.
  • Strong teamworking skills and the ability to work with a diverse range of people.
  • Ability to build relationships quickly with prospects and clients.
  • Ability to manage multiple priorities simultaneously with strong time and task management.
  • Experience managing post-sale client onboarding through to successful implementation.
  • Experience planning for and managing renewals.
  • Passion for Active Travel, Urban Planning, and Mobility (desired).
  • Experience in the transport industry or understanding of the challenges cities and authorities are trying to solve (desired).
  • Experience working with or managing public sector accounts (desired).
  • Experience with Pipedrive or other CRM platforms (desired).
  • Experience with a Customer Success platform or familiarity with health scoring and impact plans (desired).
  • Good understanding of core Customer Success practices and how they relate to customer growth (desired).

Benefits

  • Salary of AUD $90,000–$110,000 plus superannuation.
  • Fully remote role operating in an Australian timezone.
  • Opportunity to work for a 60-person AI scale-up with international growth across the UK, North America, and APAC.
  • Chance to contribute to a fast-growing ANZ region with more than 25 city and transport authority customers.
  • Work on technology used to support safer streets, active travel, and smarter transport planning.

Interested in this position?

Apply directly on the company website

Apply Now

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