Enterprise Accounts Customer Success Manager

2 hours, 42 minutes ago
Contract
Junior
Customer and Technical Support
Visit.org

Visit.org

Visit.org offers purpose-driven employee engagement experiences through immersive travel experiences hosted by do-good organizations worldwide, aligning with the U.N.'s Sustainable Development Goals for socially accountable workplaces.

Consumer Services
51-250
Founded 2015
$0M raised

Description

  • Strategically manage and nurture enterprise accounts to drive account growth and increase service utilization.
  • Develop tailored account plans that align client goals and ROI metrics with Visit.org’s capabilities.
  • Support or lead the planning and execution of offsite meetings with clients to deepen relationships and co-create value.
  • Lead and project-manage key client initiatives and strategic programs across cross-functional teams, timelines, and deliverables.
  • Support the Sales team with client renewals and negotiations to maximize retention and minimize churn.
  • Build and maintain executive-level relationships with key stakeholders and serve as a trusted advisor on social impact and partnership.
  • Deliver customized consultations and presentations that demonstrate the value of Visit.org’s offerings to client objectives.
  • Proactively identify and resolve issues within enterprise accounts to maintain high client satisfaction and service delivery.
  • Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to align on client needs and cross-functional initiatives.
  • Contribute to best practices, operational procedures, and strategic initiatives that improve the effectiveness and scalability of the Customer Success team.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role.
  • Experience working in a fast-paced startup environment, particularly in enterprise SaaS.
  • Ability to demonstrate value through customer stories, data, and unique insights.
  • Strong organizational skills and the ability to create structure in ambiguous situations.
  • Detail-oriented mindset with the ability to drive toward overarching goals.
  • Ability to learn quickly and grasp different processes and/or systems.
  • Excellent written, verbal, and presentation communication skills.
  • Strong interpersonal skills and the ability to build relationships and communicate across departments.
  • Experience using Salesforce, Gong, Slack, Monday.com, or similar sales and internal communication tools.
  • A genuine desire to satisfy client needs and a passion for Visit.org’s mission and impact through technology.

Benefits

  • Health, dental, and vision coverage.
  • Unlimited PTO, plus holidays and your birthday off.
  • Unlimited Social Impact Time Off (SITO).
  • Competitive salary of $75,000 to $100,000 DOE plus OTE.
  • Mission-aligned company events and volunteering opportunities.
  • Inclusive, exciting start-up culture.
  • Accelerated career and personal growth opportunities.
  • Potential equity, healthcare benefits, and paid time off as part of the compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

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