Associate Customer Success Manager

5 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Owner.com

Owner.com

Owner.com is the ultimate solution for restaurant owners, providing online ordering, automated marketing, and custom websites to boost sales and brand presence.

Internet Software & Services
11-50
Founded 2020
$29M raised

Description

  • Manage a portfolio of 120+ customers across the full customer lifecycle.
  • Focus on at-risk accounts to improve adoption, reduce churn, and protect revenue retention.
  • Deliver a strong customer experience in collaboration with Launch and Support teams.
  • Provide strategic, personalized advice to help customers improve ROI.
  • Uncover expansion and growth opportunities within the customer base.
  • Use customer data and health metrics to guide outreach and decision-making.
  • Handle objections and deescalate challenging customer conversations.
  • Share customer feedback with cross-functional teams to help shape product and customer journey improvements.

Requirements

  • 2+ years of experience in Customer Success or Account Management.
  • Proven success in account management or full-cycle sales with a track record of achieving results.
  • Experience with Customer Success tools such as Salesforce, SalesLoft, TalkDesk, Gong, Loom, and Metabase.
  • Background in B2B2C, ideally in the food/hospitality and technology space.
  • Familiarity with industry trends and competitive dynamics.
  • Full fluency in English, including reading, writing, and speaking.
  • Ability to work effectively with English-speaking customers.
  • Proactive, adaptable, curious, and strong interpersonal skills in a fast-paced environment.
  • Comfort managing a high volume of daily calls and meetings while prioritizing effectively.
  • Experience working in a restaurant is a bonus.

Benefits

  • Estimated base salary of $30,000 to $35,000 USD in local equivalent.
  • Comprehensive health coverage.
  • Remote-first work environment.
  • Unlimited PTO.
  • Extra fun perks.

Interested in this position?

Apply directly on the company website

Apply Now

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