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Customer Transformation & Enablement Lead

1 month, 3 weeks ago
Poland
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 21

Description

  • Partner with account teams to create client transformation roadmaps and transition plans.
  • Conduct stakeholder mapping, change impact assessments, and readiness analysis for assigned clients.
  • Develop integrated change and enablement plans with objectives, timelines, resources, and success metrics.
  • Design targeted learning strategies and customer-centric training experiences aligned to capability gaps.
  • Build stakeholder engagement and communication plans to support alignment and reduce resistance.
  • Facilitate live and virtual training sessions for different user groups.
  • Own post-go-live reinforcement efforts with customer success, product, and technical teams.
  • Monitor adoption metrics, identify gaps, and deploy targeted interventions such as retraining and coaching.
  • Establish and support internal champion networks to sustain adoption within client organizations.
  • Track program KPIs, document outcomes and lessons learned, and share best practices and wins.

Requirements

  • 3-5+ years leading end-to-end change management or customer enablement programs in a client-facing B2B SaaS or consulting environment.
  • Pharma or life sciences experience is strongly preferred.
  • Proven track record of designing and executing learning and change strategies that delivered measurable adoption outcomes.
  • Working knowledge of instructional design methods such as ADDIE or learning design thinking, and/or change management frameworks such as ADKAR or Prosci.
  • Experience with SaaS solutions, customer onboarding, or omnichannel strategy in the pharma or life sciences industry is a plus.
  • Comfort enabling customers on AI-driven or agentic tools, with curiosity about how AI changes ways of working.
  • Ability to translate complex workflows and technical product features into clear learning content for non-technical users.
  • Confidence facilitating conversations with both C-suite sponsors and frontline end users, and adapting communication style to the audience.
  • Strong analytical and problem-solving skills with the ability to anticipate and mitigate risks.
  • Advanced or fluent English, written and spoken; a second language is a plus.

Benefits

  • Regular performance-based salary and career development reviews.
  • Opportunities for professional and career advancement.
  • 18 business days of paid time off per year, increasing to 20 business days after 2 years of service.
  • Paid sick leave, including 4 business days for non-documented leave and 20 business days for documented leave.
  • 3 paid business days of family leave for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance coverage.
  • English courses to support language development.
  • Participation in forums and conferences for professional development.
  • Regular team-building activities and corporate events.
  • A fully equipped office with the possibility to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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