Account Manager (Clinical)

1 month ago
Full-time
Junior
Customer and Technical Support
Velsera

Velsera

Velsera provides AI-enhanced software and expert services for clinical genomics implementation, focusing on multimodal data analysis, IVD validation, clinical NGS reporting, and drug discovery workflows to support the advancement of precision medicine.

Pharmaceuticals
251-1K
Founded 2023

Description

  • Build and maintain strong relationships with decision-makers and stakeholders across the assigned account portfolio.
  • Own net new account growth within small to mid-sized accounts from prospecting through close.
  • Partner with the outside sales counterpart to support joint accounts and deliver a coordinated customer experience.
  • Develop and execute account plans focused on retention, expansion, and long-term partnerships.
  • Identify and pursue upsell, cross-sell, and other expansion opportunities within existing accounts.
  • Lead renewal discussions and support contract negotiations.
  • Facilitate regular business reviews and stakeholder meetings to communicate value and future opportunities.
  • Collaborate cross-functionally with Customer Success, Professional Services, Product, and Support to address customer needs.
  • Maintain pipeline activity, forecasting, account planning, and renewal tracking in Salesforce.
  • Deliver presentations, proposals, and business reviews tailored to customer needs.
  • Stay current on the product portfolio and the clinical genomics and diagnostics landscape.
  • Monitor industry trends and competitive dynamics, and represent Velsera at conferences and events as needed.

Requirements

  • 3+ years of experience in a quota-carrying sales, account management, or business development role.
  • Demonstrated success managing and growing a book of business, including net new account acquisition.
  • Strong communication and relationship-building skills with the ability to engage decision-makers in a remote/virtual selling environment.
  • Ability to manage a high-volume pipeline, prioritize across accounts, and drive opportunities to close.
  • Collaborative mindset with experience working alongside field or outside sales counterparts on shared accounts.
  • Proficiency with CRM platforms, with Salesforce preferred, and standard business productivity tools.
  • Experience in healthcare, clinical laboratory, genetics/genomics, or life sciences is preferred.
  • Familiarity with SaaS or data solutions in a clinical or research context is preferred.
  • Bachelor’s degree is preferred.

Benefits

  • Competitive salaries.
  • A full suite of industry-leading benefits, available by location.
  • Remote work flexibility.
  • An open, supportive company culture focused on growth.
  • A mission-driven organization making an impact in scientific and healthcare settings.
  • A workplace that emphasizes respect, flexibility, and support for mental, emotional, and physical health.

Interested in this position?

Apply directly on the company website

Apply Now

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