Account Manager (Evergreen)

4 weeks, 2 days ago
Full-time
Junior
Customer and Technical Support
Dodge Construction Network

Dodge Construction Network

Dodge Construction Network combines five trusted brands to provide timely and accurate construction information, empowering businesses to find new jobs, make bids, and optimize sales strategies for growth.

Construction & Engineering
251-1K
Founded 2021

Description

  • Build and maintain strong relationships with assigned clients to support satisfaction and retention.
  • Develop and execute strategic account plans to drive renewals, upsells, and expansion.
  • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing support.
  • Proactively identify retention risks and address customer concerns early.
  • Use data and insights to communicate product value and overcome objections.
  • Partner cross-functionally with Marketing, Product, and Customer Care to improve client outcomes.
  • Advocate for client feedback internally to enhance the customer experience.
  • Provide demos, onboarding support, training, and best-practice guidance to clients.
  • Track key performance metrics related to retention, renewals, upsell, and engagement.
  • Maintain accurate documentation of client interactions in CRM systems.

Requirements

  • Bachelor's degree in a related field or equivalent education and work experience.
  • 2+ years of professional experience in account management, customer-facing, or related roles.
  • Strong relationship-building skills with a client-focused mindset.
  • Excellent written and verbal communication skills.
  • Strong organizational, problem-solving, and time management abilities.
  • Ability to quickly learn and apply SaaS products.
  • Proficiency with standard business tools such as Word, Excel, and PowerPoint.
  • Basic understanding of the construction industry or the ability to learn quickly.
  • Experience in a SaaS or customer-facing environment, preferred.
  • Familiarity with CRM or order management systems, preferred.
  • Willingness to travel as needed for face-to-face meetings with accounts.
  • Must be legally authorized to work in the United States without future sponsorship requirements.

Benefits

  • $60,000-$70,000 base salary plus uncapped variable incentive.
  • Market-competitive compensation package.
  • Comprehensive benefits for full-time roles.
  • Uncapped commissions plans for applicable roles.
  • Annual discretionary performance bonus for applicable roles.
  • Remote, home-office-based work arrangement.
  • Candidates located in the continental US are considered.

Interested in this position?

Apply directly on the company website

Apply Now

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