Senior Customer Success Engineer - Bilingual French

2 hours, 40 minutes ago
Full-time
Senior
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Configure customer accounts and tailor backup policies and storage during onboarding.
  • Facilitate onboarding sessions, orient stakeholders, and introduce support channels.
  • Analyze customer usage and environments to identify migration opportunities and adoption strategies.
  • Conduct success planning and strategy sessions that align business outcomes with product adoption.
  • Perform assessments, build protection plans, and recommend software products and architectures.
  • Run recovery simulations, apply the Data Resilience Maturity Model (DRMM), and deliver quarterly resilience reports.
  • Monitor customer signals to identify churn risk early and define mitigation plans.
  • Partner with Sales and Customer Success leadership on renewal strategy, pricing, and commercial terms.
  • Engage CISO and CIO stakeholders with clear status, risk, and opportunity updates.
  • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.

Requirements

  • 5+ years of experience in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales SE, or Technical Account Manager.
  • This is a mid-level role.
  • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
  • Strong experience designing and executing protection plans, migrations, and recovery simulations.
  • Familiarity with Veeam platform capabilities is a plus.
  • VMCE certification is required, but may be completed post-hire within an agreed timeframe.
  • Preferred industry certifications include AWS Solutions Architect (Associate or Professional) and Microsoft Azure Administrator or Solutions Architect Expert.
  • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement experience with CISO and CIO audiences.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.

Benefits

  • Pay range of $118,000–$219,200 CAD.
  • Competitive performance-based bonus included in total target compensation.
  • Paid vacation starting at 15 days per year, increasing to 20 or 25 days based on tenure.
  • 4 additional global VeeaMe Days and 24 paid volunteer hours annually through Veeam Cares.
  • Paid parental leave: 3 weeks for all parents and 12 weeks for birthing parents.
  • Medical, dental, and vision coverage from day one.
  • Mental health support, therapy sessions, and digital wellness tools.
  • RRSP retirement plan with matching contributions.
  • Fertility support and 24/7 virtual veterinary care through AirVet.
  • Learning and development resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and the annual Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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