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Technical Enablement Manager

2 weeks, 2 days ago
United States
Senior
Customer Success
Customer and Technical Support
CSS Generative AI HTML JavaScript
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 121

Description

  • Enable partners to design, build, and deliver AI Agents using the Cognigy platform.
  • Support partner onboarding and ongoing technical readiness through structured enablement and certification paths.
  • Deliver technical enablement sessions, workshops, and hands-on labs.
  • Assist partners with JavaScript development, debugging, and flow-based logic.
  • Support API usage and integrations in AI Agent implementations.
  • Help partners work with context variables and conversation logic in Cognigy.
  • Advise on webchat embedding and xApps using HTML, CSS, and JavaScript.
  • Support partners during demos, proofs of concept, and key partner-led opportunities.
  • Collaborate with Sales Engineering, Product, and Professional Services on technical standards and best practices.
  • Translate product updates and new features into clear, partner-ready technical guidance.

Requirements

  • Strong JavaScript coding and debugging skills, with the ability to support and unblock others.
  • Experience working with APIs and integrations in real-world implementations.
  • Practical experience using context variables and conversation logic within Cognigy.
  • Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps.
  • A general developer mindset with comfort solving problems through flow logic and/or code.
  • Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting.
  • Ability to clearly explain technical concepts to both technical and non-technical audiences.
  • Strong collaboration and communication skills across sales, product, and delivery teams.
  • A genuine passion for enablement and helping partners succeed independently.
  • Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution.

Benefits

  • Join a fast-growing, global company in a fast-paced, collaborative, and creative environment.
  • Opportunity to learn and grow in a market-leading organization.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Work at a company backed by a global CX leader focused on enterprise AI.
  • Be part of a team recognized as an innovation powerhouse in AI, cloud, and digital.
  • Employment with an equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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