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Customer Success Trainer (ES&FR)

1 hour, 22 minutes ago
Spain
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Booksy

Booksy

Booksy is a cloud-based appointment booking software for beauty professionals, offering automated scheduling, calendar management, payments, and marketing tools. With over 23 million clients worldwide, Booksy is the largest Beauty Booking Marketplace, ...

Diversified Consumer Services
251-1K
Founded 2014
$119M raised
View All Jobs 9

Description

  • Design and own learning programs, including live virtual sessions, e-learning modules, and process guides.
  • Use AI tools to accelerate content creation, generate first drafts, and build personalized learning materials at scale.
  • Administer LinkedIn Learning by managing course assignments, learner tracking, and program reporting.
  • Facilitate new hire onboarding and continuing education sessions on product knowledge, troubleshooting, customer experience, and soft skills.
  • Measure training effectiveness through post-training assessments, performance data, and learner progress metrics.
  • Identify skill gaps and design targeted learning interventions to close them.
  • Partner with the Knowledge Base Manager to keep internal documentation, SOPs, and training reference materials accurate and current.
  • Collaborate with product experts, operations, and CS leadership to keep training aligned with products, processes, and business priorities.
  • Serve as the go-to learning partner for frontline teams and their managers.

Requirements

  • Proven experience as a corporate trainer or in a similar role, ideally in a fast-paced SaaS or tech environment.
  • Background in customer success or customer service is a strong plus.
  • Proficiency in instructional design principles and adult learning theories.
  • Experience building synchronous and asynchronous learning content, including e-learning modules, video, and knowledge bases.
  • Hands-on experience with LinkedIn Learning or a similar LMS.
  • Experience with content authoring tools such as Articulate Rise and Storyline.
  • Experience with video or screen recording tools such as Loom or Camtasia.
  • Experience using AI tools for training development and content creation, such as Claude, ChatGPT, or Synthesia.
  • Strong virtual facilitation skills and the ability to give constructive individual feedback.
  • Comfortable using performance data and training metrics to evaluate effectiveness and prioritize work.
  • Highly organized and able to manage multiple programs and priorities in a dynamic, remote environment.
  • Self-motivated and proactive, with the ability to work independently and take initiative.
  • Full professional proficiency in both English and Spanish.
  • French is a plus.
  • Knowledge of the beauty industry is a strong plus.

Benefits

  • Medical and dental insurance paid for by the company.
  • Your birthday off.
  • 50 € per month to use on Booksy services.
  • Access to a wellness platform with vouchers for clothing, home, music, cinema, games, experiences, and travel.
  • Access to psychologist sessions.
  • Flexible remuneration with tax savings for restaurant cards, transport, medical insurance, childcare, training, and discounts on other services.
  • Remote-first setup, with office access or fully remote options depending on the market.
  • Opportunity to join a global, fast-growing scale-up with room to grow in an environment that values problem-solving and ambiguity.

Interested in this position?

Apply directly on the company website

Apply Now

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