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Revenue Intelligence Operations Manager, Renewals

3 hours ago
United States
Full-time
Senior
Sales Operations
Sales and Business Development
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 169

Description

  • Serve as a trusted operational partner to the VP and Director of Renewals Operations and provide executive-ready insights for MBRs, QBRs, and strategic planning cycles.
  • Own the end-to-end renewals operating model and business cadence.
  • Define, track, and improve globally consistent KPIs, leading indicators, and risk signals.
  • Own and continuously improve the Renewals Account Manager experience to reduce friction and increase customer-facing time.
  • Drive coordination across cross-functional initiatives with Customer Success, Support, Professional Services, and Sales.
  • Champion disciplined change management to drive adoption of new processes and tools across regions.
  • Leverage analytics and AI-powered tools to improve renewal predictability and reduce manual work.
  • Identify churn risk and expansion signals through data-driven analysis.
  • Support renewal execution, seller workflows, customer-facing processes, and performance reporting as a cohesive system.

Requirements

  • Experience operating in renewals, post-sales, sales operations, or a related business operations function.
  • Ability to partner with executive leaders and support MBR and QBR operating rhythms.
  • Experience defining and managing KPIs, leading indicators, and operational reporting.
  • Strong analytics mindset with experience using data to improve predictability and performance.
  • Experience working cross-functionally across Customer Success, Support, Professional Services, and Sales.
  • Familiarity with AI-driven capabilities or tools to improve operational efficiency (preferred).
  • Experience leading change management and driving adoption of new processes and tools.
  • Background in scaling processes across multiple regions or global teams (preferred).
  • Experience reducing operational friction and improving seller productivity (preferred).

Benefits

  • Unlimited paid time off, 12 paid holidays, 4 extra global VeeaMe Days, and 24 paid volunteer hours annually.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on the first day.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven.
  • AirVet 24/7 virtual veterinary care at no cost.
  • Legal services, identity protection, supplemental health insurance options, and tax-advantaged spending accounts.
  • Learning and development resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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