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Enterprise Service Management (ESM) Transformation Director

10 hours, 41 minutes ago
United States, Canada
Full-time
Executive
Head of Sales
Project and Program Management
AWS Azure Confluence
Apply Now
Valiantys

Valiantys

Valiantys is a global Atlassian Platinum Solution Partner specializing in dedicated consulting services. They accelerate business transformation, build high-velocity teams, and offer expertise in Agile tools and cloud migration for improved agility and...

Professional Services
51-200
Founded 2006
View All Jobs 9

Description

  • Own qualified pipeline, bookings, revenue, margin, client outcomes, and growth for the ESM transformation portfolio across assigned enterprise accounts.
  • Partner with Account Executives to identify, qualify, pursue, and close new-logo and account-expansion opportunities.
  • Lead executive alignment, solution shaping, proposals, negotiations, and commercial pursuits for ESM transformation engagements.
  • Develop account strategies that expand ESM services across strategy, operating models, Jira Service Management, automation, governance, and AI.
  • Co-develop repeatable ESM offerings, value propositions, delivery approaches, pricing assumptions, and proof points with practice leaders.
  • Design and deliver end-to-end ESM transformation frameworks, roadmaps, investment cases, governance models, and success measures.
  • Lead solutioning for service-management capabilities including service catalogs, request fulfillment, incident, problem, change, knowledge, asset, configuration, and service-level management.
  • Execute go-to-market plays, executive briefings, workshops, events, campaigns, and partner-led motions with Atlassian and other technology providers.
  • Maintain executive client relationships and oversee value realization, governance, delivery quality, risks, escalations, and account expansion.

Requirements

  • 10+ years of experience in consulting, professional services, enterprise technology, or service management, including 5+ years in a client-facing leadership role.
  • Significant enterprise sales or commercial leadership experience, including scaling consulting offerings, leading complex pursuits, and managing multi-million-dollar portfolios.
  • Proven experience leading Enterprise Service Management transformations across IT and at least one business function.
  • Strong ITSM expertise in incident, request, problem, change, knowledge, asset and configuration, service-level, reporting, continual-improvement, and governance practices.
  • Experience with enterprise workflow and service-management platforms, preferably Jira Service Management, Assets, Confluence, Atlassian Cloud, integrations, automation, and reporting.
  • Experience applying AI, automation, virtual agents, knowledge intelligence, or agentic workflows to service operations and employee service delivery.
  • Demonstrated ability to lead teams, influence cross-functional stakeholders, communicate with executives, and sell consultatively.
  • Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field; an advanced degree is preferred.
  • Experience with ServiceNow, ITIL 4, ITSM, COBIT, VeriSM, or equivalent service-management certifications is preferred.
  • Must be legally authorized to work in Canada or the United States without current or future employment visa sponsorship.

Benefits

  • Competitive compensation with an annual performance-based bonus.
  • Comprehensive health insurance.
  • 401(k) with company match.
  • Four weeks of paid time off per year plus public holidays.
  • Flexible remote work policy.
  • Training time and budget for professional development.
  • Multicultural and international team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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