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Customer Success Manager - Enterprise - Q1 27

1 month, 4 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Content Marketing Salesforce
Apply Now
UserEvidence

UserEvidence

UserEvidence is a SaaS platform that generates verified customer evidence and success stories for B2B vendors, enabling them to showcase product value through customer feedback.

Internet Software & Services
11-50
$9M raised
View All Jobs 3

Description

  • Serve as the primary point of contact for new customer implementations and manage stakeholders, expectations, scope, and success criteria.
  • Run onboarding and training sessions for end users across marketing, sales enablement, and content teams.
  • Become a deep product expert and act as a trusted advisor to customers.
  • Drive customer adoption, retention, and expansion across the existing client base.
  • Identify expansion and cross-sell/upsell opportunities and partner with Sales to close renewal deals.
  • Proactively identify at-risk customers and create action plans to improve their outcomes.
  • Build repeatable processes and documentation to help scale the customer success/account management function.
  • Create self-serve customer resources such as help articles, video tutorials, and similar materials.
  • Capture and synthesize customer feedback to identify trends and make product recommendations that inform the roadmap.

Requirements

  • 3-5 years of experience in a customer-facing role, ideally in a B2B SaaS startup environment.
  • Experience defining and executing end-to-end customer success strategies, including implementation, kickoff, project management, stakeholder engagement, and churn mitigation.
  • Strong presentation skills with the ability to communicate confidently with both C-level executives and individual contributors.
  • Excellent project management and communication skills, with the ability to juggle many high-priority customers.
  • Strong empathy and the ability to understand customer situations and build relationships.
  • Highly adaptable and comfortable working in a growing startup environment.
  • Growth mindset and ability to treat setbacks as learning opportunities.
  • Entrepreneurial, self-motivated, hard-working, humble, and intellectually curious mindset.
  • Experience building customer success or account management playbooks/processes in both 1:1 and 1:many motions (preferred).
  • Knowledge of, experience with, or interest in customer marketing, advocacy, product marketing, or content marketing teams (preferred).

Benefits

  • Competitive compensation with bonus and equity plans.
  • Flexible work arrangement with either in-person locations in San Luis Obispo, Denver, Nashville, Salt Lake City, or Jackson Hole, or fully remote work.
  • Health, dental, and vision insurance for you and your dependents.
  • Incredible training and career growth opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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