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Technical Success Manager

2 months, 1 week ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
New Relic
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 14

Description

  • Own the technical relationship with large enterprise customers and serve as their technical champion.
  • Guide customers through onboarding, monitor adoption, and resolve blockers to committed usage levels.
  • Drive platform consumption and usage across customer accounts through proactive planning and engagement.
  • Lead training sessions and create supporting materials such as documentation, videos, and articles.
  • Design and execute Mutual Activity Plans tied to customer value and outcomes.
  • Assist with installation of agents, basic instrumentation, and best-practice platform configuration.
  • Track project milestones, adjust plans as needed, and address deviations quickly.
  • Use customer interactions and data analytics to inform business reviews and identify successes, challenges, and growth opportunities.
  • Mitigate churn risk by addressing concerns promptly and reinforcing ongoing value.
  • Partner with sales and technical stakeholders to identify expansion opportunities and support enablement engagements.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 2 years of experience in the job offered or in a computer science-related occupation.
  • Experience working with enterprise customers in a technical success, customer success, or similar role.
  • Ability to collaborate with Account Executives, Sales, and technical decision-makers.
  • Ability to communicate technical value through reports, dashboards, and business reviews.
  • Ability to work within defined procedures and exercise judgment to determine appropriate action.
  • Visa sponsorship is not available for this position.
  • 100% telecommuting permitted.
  • Preferred experience with customer onboarding, adoption, and value realization.
  • Preferred experience supporting instrumentation, agents, or observability platforms.

Benefits

  • Estimated on-target earnings of $87,464 to $108,864 USD.
  • Eligible for a commission plan.
  • Healthcare, dental, and vision coverage.
  • Parental leave and planning benefits.
  • Mental health benefits.
  • 401(k) plan with company match.
  • Flex time-off and 11 paid holidays.
  • Volunteer time off.
  • Flexible work options, including fully remote, hybrid, or office-based arrangements.

Interested in this position?

Apply directly on the company website

Apply Now

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