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Director, Program Management, CX

1 hour, 45 minutes ago
United States
Full-time
Executive
Customer Success Manager
Project and Program Management
Cisco
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 123

Description

  • Own all services and support aspects for major accounts as the single point of contact for the customer.
  • Lead implementation, rollout, and delivery of products and services for assigned accounts.
  • Define and govern project implementation methodology, quality standards, controls, governance, and continuous improvement practices.
  • Manage major account projects at both the portfolio and individual contributor levels.
  • Work closely with sales, R&D, project managers, and cloud teams to deliver and complete projects successfully.
  • Support the Service Director in building and maintaining a high-performing project management team and driving revenue targets.
  • Set project goals, delivery plans, KPIs, and objectives for project managers.
  • Serve as the initial point of contact and escalation point for customers.
  • Develop and maintain long-term relationships with customer business and operations leaders as a trusted advisor.
  • Partner with sales to expand sales of NiCE solutions and value-added services such as training and consulting.

Requirements

  • 8 to 10 years of account and customer management experience.
  • At least 3 years of management experience.
  • Knowledge of both theoretical and practical aspects of project management.
  • PMI certification is an asset.
  • Contact center industry background, such as Avaya or Cisco, with strong technical orientation.
  • Experience delivering software or solution deployment projects in the IT environment.
  • Experience working in a multi-cultural environment with regional and global customers.
  • Bachelor’s or master’s degree in IT management or Business preferred.
  • Excellent communication and presentation skills, especially with executive stakeholders.
  • Ability to manage risks, identify challenges, and handle escalations.
  • Strong business and financial understanding.
  • Ability to lead teams and work in a matrix environment.

Benefits

  • Equal opportunity employer with consideration for all qualified applicants regardless of protected characteristics.
  • Opportunity to work for a global software company recognized for AI, cloud, and digital innovation.
  • Exposure to large-scale customer interactions and enterprise accounts.
  • Career opportunity in a high-growth, market-leading organization.

Interested in this position?

Apply directly on the company website

Apply Now

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